Patient Care | Ophthalmology & Visual Sciences | SUNY Upstate
Eye Care • Syracuse, NY • Since 1950
About
SUNY Upstate Medical University in Syracuse houses the Ophthalmology & Visual Sciences (often referred to as the Department of Ophthalmology) within its academic medical framework. Key points relevant to patient care: - Department focus: Comprehensive ophthalmology services including medical and surgical eye care, with subspecialty support as part of a full medical center. - Care setting: Integrated within Upstate University Hospital and the Upstate Medical University ecosystem, offering access to interdisciplinary care and advanced eye treatments. - Services likely covered: Routine eye exams, glaucoma, cataract surgery, retinal diseases, corneal disorders, pediatric ophthalmology, neuro-ophthalmology, and eye-related emergency care, leveraging the university’s clinical and research resources. - Location: Syracuse, New York, within the Upstate Medical University campus and affiliated hospitals. If you’re seeking a specific service (e.g., cataract surgery, pediatric ophthalmology, or retina), I can pull out the exact offerings, appointment contacts, and any patient intake guidelines if you provide more detail or a preferred service.
Clinic Type
Eye Care
Address
University Center for Vision Care, Upstate Specialty Services at Harrison Center, Suite L, 550 Harrison Street, Syracuse, NY 13202
Phone
315-464-5230 (General Ophthalmology)
FroioK@Upstate.edu
Opening Hours
Mon-Fri 8:00 am-5:00 pm
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
Making an Appointment
- Phone: 315.464.5230 or 1-800-926-1230 for a General Ophthalmology appointment - Phone: 315.464.5253 for a Glaucoma appointment - Phone: 315.464.5252 for a Retina appointment - Phone: 315.464.5253 for a Uveitis appointment
Visit
Visit Upstate Connect, to connect directly with an Upstate Connect Nurse
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- WebMD (Dr. Robert Swan): 5.0/5 (20 ratings)
- Vitals (Dr. Robert Swan): 4.6/5 (average) (not stated)
- Upstate University Medicine (Birdeye/Google): 3.8/5 (38 reviews)
- Healthgrades (Dr. George Salloum): not stated (not stated)
- US News (Upstate University Hospital ophthalmology departments): 4/5 and 5/5 shown for various ophthalmology specialties
Patients praise
- Doctors/providers described as caring, professional, and reassuring
- Good communication and thorough explanations of conditions/treatments
- Staff at check-in/check-out and overall staff friendliness/courtesy
- Positive surgical outcomes and low/no pain reported (for at least one ophthalmologist)
- Patients express overall happiness and would recommend the practice/providers
Common complaints
- Some dissatisfaction reported about healthcare experience in a related Upstate University Medicine review (e.g., concerns about provider experience and delays in antibiotic treatment while awaiting imaging).
"“Dr. Ganapathy has the perfect mindset of care and wellbeing for this job... Very happy with the practice.”"
— SUNY Upstate Ophthalmology & Visual Sciences – Patient Care page"“Dr. Swan is an exceptional communicator and his listening skills exceed those of any doctor I have ever met. He explains in more depth and clarity than any other doctor I have ever met.”"
— SUNY Upstate Ophthalmology newsletter (Sept 2023) – patient comments"“Patients gave Dr. Robert Swan an average rating of 5 out of 5.”"
— WebMD (Dr. Robert Swan overview)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- DUB Therapeutics: The Syracuse biotech quietly trying to cure glaucoma | CNY Signal — Apr 28, 2026
- 11 Awards for Interdisciplinary Innovation Presented at BioInspired Symposium | Syracuse University Today — Nov 17, 2025
- 11 Awards for Interdisciplinary Innovation Presented at BioInspired Symposium - BioInspired – Syracuse University — Nov 18, 2025
- Kayla Richmond — Jun 25, 2026
- SUNY College of Optometry Celebrates the Inauguration of Dr. David Troilo as Fourth President - SUNY College of Optometry — Oct 23, 2025
Information sourced from the clinic's website as of July 11, 2026.
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