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About

Summary: - Virginia Mason Franciscan Health (VMFH) is a nonprofit integrated health system serving the Puget Sound region, including Tacoma, WA. It operates 10 hospitals and nearly 300 care sites, with a focus on compassionate, high-quality care and serving underserved communities. - The organization is headquartered in Tacoma, is part of the CommonSpirit Health network, and has a long history dating to 1891. It includes notable programs like Bailey-Boushay House (HIV/AIDS care) and the Benaroya Research Institute. - VMFH’s local presence includes multiple facilities in Tacoma and the broader Puget Sound area, with a nationwide/intl footprint via its parent network. - If you’re specifically seeking the Franciscan Medical Clinic at St. Joseph in Tacoma, VMFH is the system that oversees the Tacoma-area clinics, including possible St. Joseph-affiliated care sites under VMFH. For direct clinic details (address, hours, services), visit vmfh.org or the VMFH locations page.

Clinic Type

General Medicine

Address

1145 Broadway Plaza, Tacoma, Washington 98402, US

Phone

800-276-8807

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • General Medicine

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 2.6/5 stars (based on 8 reviews) (8 reviews)
  • PissedConsumer (regarding St. Joseph Medical Center): 1.0/5 stars (1 review)
  • WA Healthcare Compare: 2/3 stars (quality rating) (N/A)

Patients praise

  • Patients often praise individual doctors and nurse practitioners for being caring, knowledgeable, and good listeners
  • Appreciation for a welcoming, compassionate, and family-friendly environment
  • Convenience of scheduling and accessing information through tools like the MyChart app
  • Generally positive experiences with lab and support staff interactions

Common complaints

  • Difficulty reaching staff by phone or long wait times for appointments
  • Concerns regarding billing practices and potential charges for services not rendered
  • Critical understaffing impacting the timeliness of medical services and results reporting
  • Dissatisfaction with organizational communication or administrative processes

"Your phone operator system is horrible.. Nobody is picking up the phone!"

Loc8NearMe user review

"Dr Khuyen Tran DO has provided the best care for me. She is caring and listens to my concerns... I absolutely recommend her."

User review from Beautihost

"I’ve been loyal to the CHI Franciscan medical system for years... [but] they are critically understaffed and unable to deliver basic medical services in a timely manner."

User review from Beautihost

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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