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About

Holy Cross Medical Center (Taos, NM) is a nonprofit, 47-bed regional acute-care facility founded in 1936 and headquartered in Taos. It offers a broad range of services including cardiology, emergency, laboratory, imaging, infusion, physical therapy, wound care, diabetes management, anticoagulation, infection prevention, observation unit, and a sexual assault nurse examiner program. The center operates under the alias “Holy Cross Hospital” and “Taos Health System,” with two US offices (both in Taos, NM) and about 230 employees. Contact: 800-755-6236.

Clinic Type

Primary Care

Address

330 Paseo del Pueblo Sur, Suite H and Suite C, Taos, NM 87571

Phone

(575) 737-3415

Email

accountspayable@taoshospital.org

Opening Hours

Monday–Friday 8:30am–5:00pm; Closed for lunch 12:00pm–1:00pm

Telehealth

Referenced in related Holy Cross services; not explicitly stated for Primary Care

Services Offered

  • Primary care
  • Family medicine
  • Preventive care
  • Chronic disease management
  • Telemedicine (referenced in related pages)

Technology & Equipment

  • Electronic Medical Record (EMR) system (launched)

Team

  • Angela Lovell — PA-C
  • Ann Taylor — DO
  • Lynne Brady — FNP
  • Ruben J. Torrez, Medical Director of Holy Cross Primary Care — MD

Insurance & Payment

Billing and payments, Cost of services and price transparency information is available, Payment Options, Cost of Services & Price Transparency, Financial Assistance, No Surprises Act

Languages Spoken

  • English

Pricing

  • Hours: Monday – Friday 8:30am–5:00pm; Closed for lunch 12:00pm–1:00pm
  • Address: 330 Paseo del Pueblo Sur Suite H and Suite C, Taos, NM 87571
  • Phone: (575) 737-3415
  • Not accepting new patients at this time (COVID-19 related)

FAQs

Is Holy Cross Primary Care accepting new patients?

COVID-19: We are not accepting new patients at this time.

What are the hours of operation?

Monday – Friday: 8:30am – 5:00pm; Closed for lunch Noon – 1:00pm.

What are the hours?

Hours: Monday – Friday: 8:30am – 5:00pm; Closed for Lunch (Noon – 1:00pm)

What should I plan for medication refills?

Please plan ahead for medication refills and call early to avoid delays.

What about appointment availability?

We are currently experiencing high demand, and established patients may notice limited appointment availability and longer scheduling times.

How are voicemails handled?

Voicemails will be returned within 48 hours (business days).

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Taos Primary Care & Pediatrics): 3.8/5 (11 reviews) (11 reviews)
  • Facebook (Holy Cross Hospital): 74% recommend (84 reviews)
  • U.S. News & World Report (Holy Cross Hospital): 3/5 (Patient Experience Score)

Patients praise

  • Professional, kind, and caring medical and nursing staff
  • Appreciation for thorough and knowledgeable individual providers (doctors and PAs)
  • Positive experiences during surgical and recovery care
  • Generally well-regarded as a community resource despite challenges

Common complaints

  • Staffing shortages impacting service availability and scheduling
  • Communication challenges, particularly regarding appointment availability and follow-up procedures
  • Rude or unprofessional interactions reported at the front desk
  • Dissatisfaction with pain management approaches in some clinical encounters

"Our assigned PA is professional, solicitous, kind, resourceful. However, this clinic is clearly short on service due to staff shortages."

Birdeye Review

"One reviewer noted that the front desk and recovery room nurses were amazing and caring during a knee surgery, making the experience pleasant."

BestProsInTown Review Summary

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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