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About

Baylor Scott & White Medical Center – Temple (Scott & White Hospital) is a Temple, TX-based acute care facility under Baylor Scott & White Health. The hospital offers emergency care among its broader healthcare services, including access to doctors, specialists, treatments, and patient resources. The system emphasizes mobile access (mobile app), and operates within a network of Texas hospitals and health services. Key details: - Location: Temple, Texas - Part of: Baylor Scott & White Health - Services: Emergency care, general hospital services, specialists, treatments - Contact/Access: Website page for Temple location; mobile app available - Notable: The enterprise includes multiple hospitals and healthcare services with a presence in Texas healthcare networks.

Clinic Type

Emergency Medicine

Address

Baylor Scott & White Medical Center – Temple, Temple, Texas

Phone

+1-877-724-7476 (toll-free, 24/7)

Email

BSWH@Healthmark-Group.com

Opening Hours

Open 24/7 for Emergency Care with full trauma services; EMS dispatch available 24/7

Emergency Care

ACS-verified Level I Trauma Center; emergency medical services; 24/7 trauma care; 15 ambulances and three wheelchair vans (BSW EMS)

Services Offered

  • Emergency Care
  • Trauma Center
  • Baylor Scott & White EMS (BSWEMS)
  • Emergency medical dispatch
  • DispatchSpecialty Care Transportation (SCT)
  • ALS (Advanced Life Support)
  • BLS (Basic Life Support)
  • Bariatric patient transport
  • Event standby services

Team

  • Not specified, ACS-verified Level I Trauma Center; CTRAC Service Area-L Trauma Council — Trauma center staff

Insurance & Payment

Languages Spoken

Awards & Accreditations

  • Designated Level I Trauma Center between Dallas and Austin (ACS verification)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 3.2/5 stars (1,526 reviews (Birdeye aggregate))
  • Better Business Bureau: 1.32/5 stars
  • Healthgrades / US News & World Report: 71% to 89% recommend rate (Varies by reporting agency)

Patients praise

  • High percentage of patients willing to recommend the facility
  • Professional and supportive experiences with specific physicians mentioned in reviews
  • Recognized as a major regional specialty care and teaching hospital

Common complaints

  • Difficulty navigating patient portals and online billing systems
  • Complaints regarding billing transparency and insurance processing
  • Reports of long wait times and understaffing in the emergency department
  • Concerns about staff bedside manner and communication between medical teams

"In the emergency, it is as if there isn't enough techs because the lobby is always full. A lot of the nurses do not have bedside manners. A few of them do."

Yelp

"My experience with Scott and White is the worst that I have ever had with a hospital system. Not only is it difficult to get timely appointments... the physicians have been smug, rude, rushed, and do not listen to you... There is an unacceptable level of care from this hospital."

Better Business Bureau

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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