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Clinic Type

Emergency Medicine

Address

Thousand Oaks Immediate Care, UCLA Health

Phone

805-370-0040

Email

Opening Hours

8:00 am - 9:00 pm

Emergency Care

911 or nearest emergency room for emergencies

Services Offered

  • Walk-In Clinic
  • Immediate Care
  • After-hours care
  • X-ray
  • Immunizations
  • Urgent medical services
  • Acute illness evaluation
  • Acute pain or injury evaluation
  • IV hydration and fluids
  • On-site testing (rapid strep, urine dip, urine pregnancy, rapid flu, STI testing)
  • X-rays and imaging referrals
  • Casting and splinting
  • Chronic disease management (cholesterol, diabetes)
  • Chronic pain management
  • Preventive exams (physicals)
  • Pre-operative exams (surgery clearance)
  • Refills of controlled substances

Insurance & Payment

Languages Spoken

  • English

FAQs

Is Immediate Care a substitute for a PCP?

No. It is not a substitute for seeing your primary care physician. If available, schedule via myUCLAhealth or contact PCP directly.

What are the hours for Immediate Care in Thousand Oaks?

8:00 am - 9:00 pm (with holiday hours noted as open 9 am - 5 pm on holidays in some sections).

Do you accept walk-ins?

Walk-ins are accepted up to 30 minutes before close, depending on patient volume. If walk-in service reaches capacity, an appointment with your PCP or an Immediate Care Video Visit may be scheduled.

Is Immediate Care a substitute for seeing my primary care physician?

No. Immediate care is not a substitute for seeing your primary care physician (PCP). Check if your PCP has an available appointment first, and you can schedule via myUCLAhealth or by contacting your PCP's office.

What services are offered on site?

Immediate Care provides acute illness and injury evaluation, immunizations, IV hydration, on-site testing (rapid strep, urine dip, urine pregnancy, rapid flu, etc.), X-rays and imaging referrals, casting and splinting, and other urgent care services.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye / UrgentCareMap: 3.4/5 stars (Approx. 45-51 reviews found across platforms)
  • Yahoo Local: 2.5/5 stars (31 reviews)

Patients praise

  • Friendly and attentive staff reported by some patients
  • Efficient wait times mentioned in some experiences
  • Quality of care and comfort prioritized by medical personnel according to some feedback

Common complaints

  • Reports of rude front desk staff
  • Allegations of misdiagnosis and inadequate treatment for specific conditions like ear infections
  • Frustration regarding billing disputes after perceived medical errors
  • Complaints about negative reviews being removed or disappearing

"Excellent care, excellent wait time, helpful employees, doctor who is a great communicator."

Yelp reviewer

"I got misdiagnosed and mistreated... Dr. Deep Desai saw me and although he was nice he didn't treat the ear infection and wouldn't prescribe medication to get better."

LocalityBiz reviewer

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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