Primary Care - Buffalo - UBMD Physicians' Group
Internal Medicine • Tonawanda, NY • Since 2000 • Multiple locations across Erie County (Amherst, Buffalo, Tonawanda, Orchard Park) locations
About
Summary: UBMD Physicians’ Group is Western New York’s largest nonprofit medical group with over 600 doctors across primary, specialty, and surgical care. Headquartered in Buffalo, NY, they offer comprehensive primary care and specialty services, train medical students and residents at the University at Buffalo, and operate 4 offices in the region (including Buffalo and Williamsville). They provide pediatric through senior care and emphasize a role in medical education and advancing standards of care. Phone: 716-874-4500. For primary care in Buffalo/Tonawanda, UBMD has multiple Buffalo-area locations and affiliated practitioners.
Clinic Type
Internal Medicine
Address
UBMD Primary Care offices in Amherst, Buffalo, Orchard Park, Tonawanda; specific locations include Amherst: 850 Hopkins Road, Williamsville, NY 14221; Conventus: 1001 Main Street, 4th Floor, Buffalo, NY 14203; Sheridan: 2465 Sheridan Drive, Tonawanda, NY 14150; Orchard Park: 3875 North Buffalo Street, Orchard Park, NY 14127; Addiction Medicine: 850 Hopkins Road, Williamsville, NY 14221
Phone
716.688.9641 (Amherst) 716.550.8361 (Conventus, Buffalo) 716.835.9800 (Sheridan, Tonawanda) 716.662.9336 (Orchard Park)
btilleli@buffalo.edu (contact for Brittany Tilleli related information)
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Telemedicine Service mentioned
Emergency Care
Inpatient management at Buffalo General Medical Center and Millard Fillmore Suburban Hospital; inpatient addiction management at Erie County Medical Center
Services Offered
Insurance & Payment
—
Languages Spoken
FAQs
What services does UBMD Primary Care provide?
Whole-person primary care for individuals and families across Amherst, Buffalo, Orchard Park, and Tonawanda with pediatrics, adolescent and adult medicine, geriatrics, and mental health components.
Telemedicine Service
Details not fully provided; indicates telemedicine exists.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye/Google: 2.5/5 stars (114 reviews (aggregated via Birdeye))
- Yelp: 2.5/5 stars (16 reviews)
- Healthgrades: 1/5 stars (based on 1 review) (1 review)
Patients praise
- Appreciation for individual doctors who are described as fantastic, compassionate, and knowledgeable
- Long-term patient relationships with specific physicians
Common complaints
- Difficulty scheduling sick appointments and receiving timely care
- Perceived rudeness or unhelpfulness of front desk and support staff
- Challenges with communication and reaching the office by phone
- Reports of lost medical records
- High turnover of physicians
"Impossible to be seen if you need to be cared for. They will threaten to drop you as a patient if you don't see them once a year for a physical, but if you are actually sick or need medical care you can't get an appointment."
— Reviewer on LocalityBiz"My mom's primary care physician is Doctor Roseanne Berger. She specializes in old people. You is warm, compassionate, brilliant, kind, extremely knowledgeable, and a total and absolute joy to see."
— Reviewer on Yelp/MapQuestSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Location and Hours - UBMD Primary Care — Dec 29, 2025
- Faculty - Jacobs School of Medicine and Biomedical Sciences — Jul 3, 2026
- UBMD Primary Care - 2465 Sheridan Dr, Tonawanda, New York - Yelp — Jul 7, 2026
- Doctor/Provider Listing - University at Buffalo — Jun 22, 2026
- Become a New Patient - UBMD Primary Care — Sep 21, 2025
Information sourced from the clinic's website as of July 11, 2026.
More internal medicine clinics in Tonawanda
Sheridan Medical Group (SMG) is a Tonawanda, NY-based primary care practice founded in 2003. It operates as a private partnership with 4 employees and annual revenue around $29.8M. SMG delivers integrated, evidence-based care across ages, with services spanning primary care, physical therapy, sleep, mental/behavioral health, nutrition, mindfulness, pharmacy consultation, labs/tests, and patient-centered medical home (PCMH) those with level-3 PCMH status. The group emphasizes interdisciplinary collaboration, a flat organizational structure, and patient-focused workshops. Offices located in Tonawanda and Grand Island, NY. Contact: 716-447-1286 / 716-332-4476. Website: sheridanmedgroup.com.
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