Tonawanda Pediatrics - Medical Health Associates
Pediatrics • Tonawanda, NY • 2 (Tonawanda Pediatrics in West Amherst and Transit Meadow Pediatrics in East Amherst) locations
About
Tonawanda Pediatrics is part of Medical Health Associates of Western New York, the largest pediatric group practice in Western New York. The Tonawanda location is one of several pediatric offices within the network, which includes Alden, Island, Main, Suburban, Transit Meadow, Williamsville, and Western New York Pediatrics. The practice emphasizes coordinated pediatric care across its unified network, offering patient-friendly services such as online bill pay and a patient portal. MT: The network employs about 19 people and is headquartered in Buffalo, NY.
Clinic Type
Pediatrics
Address
Tonawanda Pediatrics, 3950 E. Robinson Rd, Suite 205, West Amherst, NY 14228
Phone
716-691-3400
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Opening Hours
Monday – Thursday 7:30 am – 6:00 pm; Friday 7:30 am – 4:00 pm; Saturday 8:00 am – 12:00 pm
Emergency Care
Doctors and nurses available by phone 24 hours per day, 7 days per week; electronic medical records; same-day sick appointments
Services Offered
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Team
Insurance & Payment
New patients accepted; NCQA Patient-Centered Medical Home recognition
insurance, new patient forms payment online perhaps via forms (not explicit), billing/credit cards not explicitly listed
Languages Spoken
Current Offers
New patient information
FAQs
Can We Choose Our Doctor?
Not explicitly stated in extracted text.
When is the First Appointment? How is it Scheduled?
Not explicitly stated in extracted text.
For new patients:
New patients are always welcome. Proceed to the forms page to fill out our new patient forms and register with our practice.
Can I be seen at any of the locations?
Not explicitly stated in extracted text.
Commitments
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 3.1/5 (16 reviews)
- Apple Maps: 3.1/5
Patients praise
- Many patients praise the medical providers (doctors and nurses) as knowledgeable, caring, and talented
- Long-term patients who appreciate the established relationship and pediatric expertise available at the practice
Common complaints
- Complaints regarding rude, dismissive, or unprofessional office staff and receptionists
- Difficulty with administrative processes (e.g., obtaining forms, communication, appointment scheduling/cancellations)
- Reports of feeling unheard by medical providers or concerns about diagnostic accuracy
"The doctors at this office are fantastic, but the office staff are terrible! ... It is such a shame because the providers here are very talented but many patients are driven away by the office team."
— Yelp Review"First and foremost Dr. KANALEY is the best and the ONLY reason we are with Tonawanda Pediatrics. We have been with Dr. Kanaley since our first born which was 13 years ago... We have witnessed the ups and downs of this practice over 13 years."
— LocalityBiz Review"This office is horrible. The staff is rude and the doctors gaslight you."
— Yelp ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
More pediatrics clinics in Tonawanda
Summary: Summit Pediatrics, P.C. is a small pediatric practice based in Niagara Falls, NY, with 2 staff. They offer newborn care, well-child visits, vaccine policy guidance, and other pediatric services, plus patient portals and office information. While their physical locations are in Niagara Falls, NY, there is no listed Tonawanda, NY office. If you’re seeking a local child doctor in Tonawanda, you may want to contact Summit Pediatrics to confirm if they serve Tonawanda patients or recommend nearby pediatric providers. Website: summitpeds.com. Phone: several listed numbers for the Niagara Falls offices.
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