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About

Munson Healthcare is a nonprofit, hospital- and health care system based in Traverse City, Michigan, founded in 1915. It operates two U.S. offices (HQ in Traverse City and an additional address on 6th St) and provides medical services through a regional network in northern Michigan. The system employs about 2,169 people and is active in community health initiatives and partnerships, including mental health and psychiatric care expansion. Main contact: 231-935-5000 or 231-935-0951. Website: munsonhealthcare.org. For a northern Michigan focus, they are a key regional healthcare provider serving Traverse City and surrounding areas.

Clinic Type

Hearing Clinic

Address

Grayling Community Health Center Hearing Clinic, 1250 E. Michigan Ave., Grayling, MI 49738; William & Leni Carls Hearing Clinic, 550 Munson Ave, Traverse City, MI 49686

Phone

231-935-6455

Email

Opening Hours

Grayling: Tuesday, Wednesday, Thursday, 8 am - 4 pm; Traverse City locations: Monday - Friday, 7:30 am - 5 pm (hours may vary by site)

Services Offered

  • Hearing services
  • Audiology
  • Hearing evaluations
  • Newborn hearing screening
  • Vestibular evaluations
  • Hearing aid selection and fitting
  • Custom hearing protection
  • Custom musician products
  • Balance disorders
  • Tinnitus management

Team

  • Munson Hearing Clinic Audiology Team, Audiologists hold master’s or doctorate in Audiology; certified by ASHA — Clinical audiology team (specialists in hearing loss, balance disorders, tinnitus)

Insurance & Payment

Phone scheduling: call 231-935-6455 for appointments

Languages Spoken

FAQs

What are the hours for Grayling Community Health Center Hearing Clinic?

Hours Tuesday, Wednesday, Thursday, 8 am - 4 pm

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • U.S. News & World Report Patient Experience Score: 4 out of 5 (N/A)
  • HospitalStats Overall Patient Rating: Average (N/A)

Patients praise

  • Effective communication by many nurses and doctors
  • High willingness to recommend the facility (89% reported)
  • Considerable achievement in health care equity and informed consent
  • Compassionate care from many hospitalist doctors and nurses

Common complaints

  • Billing and collection practices (including aggressive collection and billing ethics)
  • Long ER wait times
  • Staff responsiveness (perceived delays in help)
  • Specific concerns regarding bedside manner and professional conduct of certain providers

"89% of patients at Munson Medical Center are willing to recommend this hospital to others."

U.S. News & World Report

"Ruthless, heartless, greedy billing department. They use crooks for collections... makes patients wait to be seen in the ER for 8+ hours, with life threatening issues."

LocalityBiz (User Review)

"Arrived at the ER close to 1am left at 3am 5 month old seemed okay.. came back to ER baby was fussy signs of ear infection in distress... everyone who was before us was seen when the first time we arrived.. the second time we had arrived at 4am there was 3 people before us all were seen except us... I feel a little discriminated... This is ridiculous."

HospitalStats (User Story)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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