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About

Rural Health Clinic - Mt. San Rafael Hospital (Trinidad, CO) - Overview: Mt. San Rafael Hospital is a nonprofit general hospital founded in 1889, based in Trinidad, Colorado. It operates as a private care system with a Level IV trauma center. - Services: Offers a broad range of care including primary and specialty outpatient services, family medicine, internal medicine, pediatrics, geriatrics, general surgery, orthopedics, gynecology, physical/speech/occupational therapy, pulmonary and cardiac rehabilitation, oncology, diagnostic imaging, cardiopulmonary therapy, emergency care, rehab services, and outpatient clinics. - Facility details: 25 beds, has a helipad, rural health clinic operations, and multiple outpatient/inpatient services. - Contact & location: HQ at 410 Benedicta Ave, Trinidad, CO 81082. Main phone: (719) 846-9213. Website: msrhc.org. - Notable context: A pioneer in sex-change operations historically (first ~1969). - Organization: Nonprofit, private ownership, no affiliated university. Four offices nationally listed (all in Trinidad, CO).

Clinic Type

Urgent Care

Address

400 Benedicta Avenue Trinidad, Colorado

Phone

719-846-2206

Email

lmyers@msrhc.org

Opening Hours

Appointments Scheduled Monday through Friday ~ 8 a.m. to 5 p.m. (and 8 a.m. to 7 p.m. some days) Saturday 9 a.m. to 3 p.m. Walk-ins may be accepted based on provider availability; appointments are recommended.

Services Offered

  • Primary Care
  • Family Medicine
  • Internal Medicine
  • Geriatrics
  • Pediatrics
  • Nurse Practitioners
  • Injections
  • Outpatient Lab
  • Coumadin Clinic

Team

  • Not specified, Board-certified physicians in family medicine, internal medicine, geriatrics, pediatrics; nurse practitioners — Rural Health Clinic team

Insurance & Payment

Pay Bill Online, Clinic Patient Portal, Price Transparency, No Surprises Act

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 2.7 stars (93 reviews)
  • Healthgrades: 79% recommended (N/A)

Patients praise

  • generally positive ratings for doctor communication
  • favorable ratings for nurse communication and staff responsiveness
  • high percentage of patients who would recommend the hospital
  • reports of providers who listen to concerns and provide effective, compassionate care

Common complaints

  • patient feedback mentions concerns regarding staff listening skills
  • some reports of dissatisfaction with care and lack of respect in specific provider interactions
  • mixed patient experience regarding hospital quietness at night and care transitions

"Dr. Norris listened to my concerns and genuinely wanted to help alleviate symptoms as soon as possible... I like her practical approach and would recommend her."

Healthgrades review for Dr. Norris

"People are nice but dont really listen to you and how you are feeling."

Birdeye review for Mt. San Rafael Hospital

"She had no respect, didn't address any of my personal issues. And got no satisfaction."

Healthgrades review for Dr. Norris

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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