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About

Troy Regional Medical Center is a nonprofit general medical and surgical hospital serving Troy, Alabama, and surrounding seven-county area since 1969. It provides 24/7 emergency care and both inpatient and outpatient services, including geriatric and compassionate care. The center operates as a private nonprofit with annual revenue around $9.8 million and a local campus at 1330 Highway 231 South, Troy, AL 36081. Contact: 334-670-5000; general email: janet.stewart@troymedicalcenter.com. Social media: Facebook and Instagram presence. Overall, a small, nonprofit Alabama medical center offering round-the-clock emergency services and general medical/surgical care.

Clinic Type

Emergency Medicine

Address

Not provided

Phone

334-670-5113

Email

jonathan.sellers@troymedicalcenter.com

Opening Hours

Not provided

Telehealth

Not provided

Emergency Care

Yes

Services Offered

  • Emergency Medicine
  • Diagnostic Imaging
  • Orthopedic Surgery and Sports Medicine
  • Compassionate Geropsychiatric Care
  • 3D Mammograms • Ultrasound • DEXA w/TBA
  • General Care
  • In-patient and Out-patient services
  • Medicare and Medicaid participation

Technology & Equipment

  • Emergency Physicians on site
  • 3D Mammograms • Ultrasound • DEXA

Team

  • Not provided, Not provided — Not provided

Insurance & Payment

Languages Spoken

  • English

Awards & Accreditations

  • Top 100 Rural & Community Hospital (Chartis) 2025-2026
  • Women’s Choice Award winner for Best Small Hospitals for Comprehensive Care and Best Hospitals for Emergency Care
  • 5-star ratings for patient recommendations, cleanliness, quietness, and nurse communication
  • Best Place to Work (local awards)
  • CMS 4-star rating
  • 5-star CMS nurse communication
  • recognition for hospital/ED performance
  • Top 100 Rural & Community Hospital by Chartis (2025, 2026)
  • Women’s Choice Award winner for Best Small Hospitals for Comprehensive Care and Best Hospitals for Emergency Care (2025)
  • 5-star CMS ratings for patient recommendations, cleanliness, quietness, and nurse communication
  • Best Place to Work in 2025 (The Troy Messenger)
  • Best Hospital (Women’s Diagnostic Center) (2025)
  • Best Women’s Healthcare (Women’s Diagnostic Center) (2025)
  • Leapfrog A Hospital Safety Grade
  • CMS 4-Star and 5-Star CMS recognitions
  • Troy Regional recognized as hospital most likely to be recommended by patients (CMS data)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Trustburn: 3.1 out of 5 stars (65 reviews)
  • U.S. News & World Report: 91% willing to recommend
  • Leapfrog Group (OAS CAHPS Survey): 80%-82% positive rating for facility and recommendation metrics

Patients praise

  • high percentage of patients willing to recommend the hospital to others
  • positive feedback from some long-time local residents regarding care in the emergency department
  • generally high marks in outpatient and elective surgery patient experience surveys

Common complaints

  • reports of dismissive or rude communication by some medical staff
  • complaints regarding long emergency room wait times
  • negative experiences with technical skill in procedures like blood draws or IV insertion

"Long time resident of Troy,both my family members and I have always received excellent care at TRMC ER.Shout out to the entire staff.Well done!"

Yelp user review

"My mom had chest pains and came to this hospital. nurses were trying to get an IV started and couldn't get one. ... We will NEVER come here again!!"

Trustburn user review

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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