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Clinic Type

Assisted Living Facility

Address

1163 W Canal Rd., Hatch, NM 87937

Phone

(866) 330-5524

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

FAQs

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What Patients Say

Overall sentiment across review platforms: mixed

  • CMS/NursingHomeDatabase: 3 out of 5 stars (CMS rating) (29 reviews on seniors.fyi)
  • Seniors.fyi (Sierra Health Care Center): 4.4 stars average from 109 reviews (aggregate data) (109 reviews)

Patients praise

  • Higher-than-average nurse staffing levels reported in some data
  • Comprehensive vaccination programs for residents
  • Government-operated facility serving veterans and their spouses

Common complaints

  • Reports of staff rudeness and unprofessional behavior
  • Concerns regarding poor communication and difficulty reaching staff
  • Negative feedback about food quality
  • Reports of inconsistent care and delayed response to patient needs
  • Concerns about facility cleanliness and maintenance

"The staff is very disrespectful. The bathrooms smell horrible. The food is very low quality and resembles dog food."

Seniors.fyi review regarding New Mexico State Veterans Home

"The reviewer found Paloma Springs Facility very disappointing, largely due to Jazmine Hall’s rude, dismissive, and unwelcoming behavior. ... They described an incident where a resident was left in incontinence for 18 hours without cleansing."

Seniors.fyi review regarding Sierra Health Care Center (also known as Paloma Springs Healthcare)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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