Twin Falls Certified Community Behavioral Health Clinic
Behavioral Health • Twin Falls, ID • Since 1982
About
Family Health Services (fhsid.org) is a nonprofit community health center serving South Central Idaho with four U.S. locations, including its Twin Falls headquarters at 794 Eastland Dr, Twin Falls, ID 83301. They offer integrated primary care, dental, behavioral health, and pharmacy services and employ about 53 staff (up 11.6% YoY) with annual revenue around $25M. Services include behavioral health therapies, school-based therapists in local schools, and a range of clinicians (CNA, MA, CMA, RN, LPN, LCSW/LPC, pharmacists, etc.). They operate as a private nonprofit with a presence in Twin Falls and additional locations in Jerome and Burley, Idaho, and have international ties to Malawi and South Africa. Contact: info@fhsid.org; phone: (208) 734-3312 or (208) 735-9363.
Clinic Type
Behavioral Health
Address
2647 Kimberly Rd, Suite 2, Twin Falls, ID 83301
Phone
208-734-1281
events@fhsid.org
Opening Hours
Monday & Tuesday 8:00am–7:00pm; Wednesday & Thursday 8:00am–6:00pm; Friday 8:00am–5:00pm
Website
https://fhsid.org/locations/twin-falls/twin-falls-certified-community-behavioral-health-clinic/
Telehealth
Yes (telehealth services referenced)
Services Offered
Team
Insurance & Payment
—
Languages Spoken
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FAQs
What are the clinic hours?
Monday & Tuesday 8:00am–7:00pm; Wednesday & Thursday 8:00am–6:00pm; Friday 8:00am–5:00pm.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.6 out of 5 (20 reviews)
- Recovery.com: 3.0 out of 5 (37 reviews)
Patients praise
- Some reviews/patient experiences cite good or excellent customer service and kindness/professionalism from staff or specific providers.
- Overall ratings indicate at least moderate satisfaction (around mid-3 to 3.6 stars).
Common complaints
- Negative experiences include reports of rude staff and difficulty getting through by phone (left on hold for 30+ minutes) and mismatched therapist assignment (children’s therapist after PTSD diagnosis).
- Overall ratings also reflect dissatisfaction relative to higher-rated mental health clinics (e.g., 3.0–3.6 range).
"“Excellent customer service. I have weekly visits and my provider helps with any medication shifts…”"
— fhsid.org location page for Twin Falls Certified Community Behavioral Health Clinic"“staff is often extremely rude… Tried calling numerous times to reschedule an appointment and was left on hold for 30+ minutes each time… they gave me a children’s therapist.”"
— Birdeye reviews for Family Health Services Behavioral Health Clinic (Twin Falls)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Courtney Sant, MSN-RN: Assistant Nurse Manager at St. Luke's Canyon View Behavioral Health Services: Twin Falls | isStories — Oct 24, 2025
- Twin Falls business provides mental health support for first responders — May 9, 2026
- Idaho Behavioral Health Workforce Report for March 2026 (Mar 2–8) | 58 Registered Providers — Apr 4, 2026
- FDA-Cleared TMS Therapy Depression Treatment | Twin Falls ID — Jun 8, 2026
- Idaho Behavioral Health Workforce Report for May 2026 (May 4–10) | 49 Registered Providers — May 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
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