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About

Family Health Services (fhsid.org) is a nonprofit community health center serving South Central Idaho with four U.S. locations, including its Twin Falls headquarters at 794 Eastland Dr, Twin Falls, ID 83301. They offer integrated primary care, dental, behavioral health, and pharmacy services and employ about 53 staff (up 11.6% YoY) with annual revenue around $25M. Services include behavioral health therapies, school-based therapists in local schools, and a range of clinicians (CNA, MA, CMA, RN, LPN, LCSW/LPC, pharmacists, etc.). They operate as a private nonprofit with a presence in Twin Falls and additional locations in Jerome and Burley, Idaho, and have international ties to Malawi and South Africa. Contact: info@fhsid.org; phone: (208) 734-3312 or (208) 735-9363.

Clinic Type

Psychiatric Services

Address

2647 Kimberly Rd, Suite 2, Twin Falls, ID 83301

Phone

208-734-1281

Email

events@fhsid.org

Opening Hours

Monday & Tuesday 8:00am–7:00pm; Wednesday & Thursday 8:00am–6:00pm; Friday 8:00am–5:00pm

Telehealth

https://fhsid.org/for-patients/telehealth-services/

Services Offered

  • Psychiatric Services
  • Behavioral Health Services
  • Mental Health Services
  • Substance Use Treatment
  • Medication Management
  • Psychiatric Medication Management
  • Community-Based Supports
  • Medical Services

Team

  • Mallory Wilson, Certified Alcohol and Drug Counselor — CADC

Insurance & Payment

Office visits billed to insurance, Self-pay options may be available

Languages Spoken

FAQs

What are the clinic hours?

Monday & Tuesday 8:00am – 7:00pm; Wednesday & Thursday 8:00am – 6:00pm; Friday 8:00am – 5:00pm.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 3.6 out of 5 stars (20 reviews)
  • Recovery.com: 3.0 out of 5 stars (37 reviews)

Patients praise

  • kind and professional staff members
  • effective mental health support for children
  • non-judgmental environment that ensures patient privacy
  • excellent customer service reported by some patients

Common complaints

  • reports of rude staff behavior
  • long hold times when calling to reschedule appointments
  • concerns regarding mismatch in therapist specialization for patient needs

"staff is often extremely rude, Truthfully, I never had a good experience there with the staff even over the phone. Tried calling numerous times to reschedule an appointment and was left on hold for 30+ minutes each time. Obviously I gave up."

Birdeye user review

"All staff members at Family Health Services Behavioral Health Clinic are always kind, patient, and very professional. They make it comfortable to seek services and are always willing to answer any questions."

Birdeye user review

"Have been going to this specific office for 3 months now. Excellent customer service. I have weekly visits and my provider helps with any medication shifts or ..."

Family Health Services website review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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