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About

Union Medical Center & Hospital (Wallace Thomson Hospital) - Summary - What it is: A small, private acute care hospital in Union, South Carolina, operated under Spartanburg Regional. It formerly trades as Wallace Thomson Hospital and is part of the Union Medical Center & Hospital network. - Location: 322 W South St, Union, SC 29379, United States. - Size & services: 12-bed facility offering a broad range of medical services as a short-term acute care hospital. - Contact: Main phone options include 800-281-5346, 866-445-6860, 864-301-2000, and 864-596-1001. - Ownership/Status: Private, active; affiliated with Spartanburg Regional Healthcare System. - Online presence: Listed under Spartanburg Regional’s Union Medical Center location page.

Clinic Type

Hospital

Address

Highway 176, across from Union Industrial Park (Union Medical Center campus)

Phone

864-301-2000

Email

Opening Hours

Open 24/7

Telehealth

Telehealth/virtual care link available

Emergency Care

Emergency care available

Services Offered

  • acute care
  • multispecialty physician group
  • outpatient services
  • emergency care
  • healing garden
  • outdoor walking trail
  • history museum
  • chapel
  • coordinated medical services
  • most advanced technologies

Technology & Equipment

  • advanced technologies

Insurance & Payment

  • Diabetes and Endocrinology as part of services? (in context of insurance)
  • We are participating providers for most medical insurance plans

As part of Spartanburg Regional Healthcare System, Union Medical Center is a participating provider for most medical insurance plans; exact plans vary—verify with billing/patient access.

Billing and payment options available via Billing Customer Service: 864-596-1001; 800-281-5346, Gift shops? not relevant; use standard payer methods

Languages Spoken

FAQs

What insurance plans are accepted?

We are participating providers for most medical insurance plans. Please contact your insurance company or one of our patient access representatives to confirm if Union Medical Center accepts your plan.

How can I pay my bill?

For billing questions, contact Billing Customer Service at 864-596-1001 or 800-281-5346.

Awards & Accreditations

  • Not specified in excerpt

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • CMS/HCAHPS Patient Survey Data: 73% recommendation rate (25 completed surveys (historical HCAHPS data))
  • Vivian Health: 4.5/5 stars (2 reviews)

Patients praise

  • Reports of high-quality, thorough care by specific providers
  • General patient satisfaction rates are relatively high, with a significant majority recommending the hospital
  • Some employees report positive experiences with teamwork and culture

Common complaints

  • Allegations of unprofessional staff conduct and behavior
  • Complaints regarding patient care in the emergency department
  • Concerns about facility maintenance and cleanliness
  • Reports of negative interactions with hospital staff

"I've been there 2x now and I've received top notch care both times... I'm 100% impressed with the care/service at UMC!"

LocalityBiz User Review

"Went by ambulance the other night and they did nothing but laugh at me... I felt like they didn’t care about me."

LocalityBiz User Review

"Old, dirty, poorly maintained building. Hardly any patients in the ER yet we've been sitting listening to the staff laugh and joke."

LocalityBiz User Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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