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Clinic Type

Primary Care

Address

1800 Zollinger Road, 5th Floor East, Columbus, OH 43221

Phone

614-293-7417

Email

webmaster@osumc.edu

Opening Hours

Mon-Fri 8:00 a.m. – 5:00 p.m.; Sat–Sun Closed (Hours listed as 8 a.m. - 5 p.m. Mon-Fri)

Services Offered

  • Primary care
  • Family medicine
  • Comprehensive family medicine for all ages
  • Routine physical exams
  • Well-child checks
  • Sports physicals
  • Health screenings and immunizations
  • Care for illnesses (cold/flu)
  • Chronic disease management (diabetes, asthma)
  • Treatment of minor injuries
  • Health promotion and disease prevention
  • Medical consultations and referrals

Insurance & Payment

Languages Spoken

  • English

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Birdeye: 4.3 out of 5 stars (58 reviews)
  • WebMD (for specific provider): 4.5 out of 5 stars (12 ratings)
  • OSU Wexner Medical Center official site: 4.9 out of 5 stars

Patients praise

  • Highly knowledgeable and professional physicians
  • Staff described as kind, compassionate, and attentive listeners
  • Efficient and well-organized care environment
  • Convenient location with integrated services like lab testing
  • Strong patient satisfaction scores on physician communication and thoroughness

Common complaints

  • Difficulties with appointment scheduling and rescheduling
  • Concerns regarding lack of follow-up after visits or during health flare-ups
  • Reports of dismissive or rude administrative staff in some instances
  • Billing disputes related to charges during annual wellness visits
  • Perception of a large, impersonal, factory-like healthcare environment

"Registration was prompt and kind, and Dr. Palmer is a rockstar. Please give her a raise."

Birdeye Review

"I have had a horrible experience with OSU. Its a big factory and they don’t care about their patients. I had a flair up and it took for ever to get a response as my doctor was out of the office."

LocalityBiz Review

"Hannah at the front desk is absolutely horrible—rude, dismissive, and unhelpful whether over the phone or in person."

Birdeye Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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