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Clinic Type

Urgent Care

Address

Phone

614-566-5594

Email

Innovation@OhioHealth.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Urgent care
  • Urgent care video visits
  • Same-day appointments
  • Walk-in care
  • Online scheduling
  • Phone ahead scheduling

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Aggregate of Google/Birdeye): 4.6 stars (1,274 reviews)

Patients praise

  • Prompt and efficient service for many patients
  • Helpful and professional staff and physicians reported by some patients
  • Convenient walk-in availability and generally good price for some visitors
  • Thorough care for specific medical issues like infections

Common complaints

  • Reports of rude, condescending, or dismissive staff and medical providers
  • Inconsistent communication regarding prescriptions and test results
  • Long wait times and failure to adhere to scheduled appointment times
  • Issues with office management, including unexpected early closures and poor documentation
  • Concerns regarding billing practices, such as requesting credit cards on file

"The staff is prompt, it’s never too busy, the doctor actually listens to what I have to say, they get me in and out as fast as they can without costing me an arm and a leg."

Unilocal Review

"Awfull receptionist the worst. Rude, judgemental over stressed or something. I felt scolded when I walked in there."

A-Better-Place Review

"The nurse practitioner I saw was condescending and dismissive. I work in healthcare, and for OSU and I am ashamed Karla works for this organization. I do not recommend, and I will never return."

LocalityBiz Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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