Baylor Scott & White Hillcrest Cardiology Clinic
Cardiology • Waco, TX
Clinic Type
Cardiology
Address
Waco, TX (Hillcrest Cardiology Clinic)
Phone
254.202.0480
BSWH@Healthmark-Group.com
Opening Hours
Monday:8:00am - 5:00pm Tuesday:8:00am - 5:00pm Wednesday:8:00am - 5:00pm Thursday:8:00am - 5:00pm Friday:8:00am - 5:00pm Saturday:Closed Sunday:Closed
Services Offered
Insurance & Payment
Insurance listings are subject to change without prior notice. Please call the hospital or health plan to verify coverage information before scheduling your visit/procedure.
Billing statements, Financial assistance, Financial counselors available to help with cost of care, Pay your bill (online), Make a one-time payment without registering (Pay a Bill as a Guest), Enroll or login to MyBSWHealth to view balances and statements, set up a payment plan or enroll in paperless statements, Pay by mail, Pay by phone, Pay in person
Languages Spoken
—
FAQs
What are the hours of operation?
Monday–Friday 8:00am–5:00pm; Saturday and Sunday Closed.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Baylor Scott & White Medical Center – Hillcrest): 3.5 out of 5 stars (792 reviews)
- Healthgrades (Dr. Nilesh Goswami): 4.9 out of 5 stars (146 ratings)
- Healthgrades (Dr. Ruchir Shah): 4.9 out of 5 stars (77 ratings)
- U.S. News & World Report (Patient Experience): 4 out of 5 stars
Patients praise
- Individual cardiologists are frequently rated highly for professionalism, knowledge, and thoroughness
- Patients appreciate doctors who take time to listen, explain conditions clearly, and involve them in care decisions
- The hospital and clinical staff receive generally favorable scores regarding overall satisfaction, nurse communication, and facility cleanliness
Common complaints
- Concerns regarding administrative and support staff responsiveness, specifically regarding nurse callbacks and prescription management
- Issues with communication and follow-up from surgery and specialty clinics
- Dissatisfaction with customer service and patient relations responsiveness
"He is professional, knowledgeable, and thorough. He has the best interest of his patients at heart."
— Healthgrades (Dr. Nilesh Goswami review)"Dr. Shah was professional, patient, and well informed about my medical history. His bed-side manner is impressive and his willingness to listen to my perspectives was encouraging."
— Healthgrades (Dr. Ruchir Shah review)"Absolutely the worst customer service/doctor/nurse/patient relations possible... Have been waiting 3 days for nurse callback so far... The specialty clinic has screwed up prescription renewals beyond imagination."
— Birdeye (Baylor Scott & White Medical Center – Hillcrest review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Phuong Le, MD - Cardiologist in Waco, TX | Healthgrades — Feb 26, 2026
- Dr. Phuong Tram Le, MD - Cardiologist in Waco, TX — May 14, 2026
- Blasingame, Miriam, APRN, FNP - High Plains Health Plan — Aug 16, 2025
- Dr. Timothy N. Ball, MD - Cardiac Electrophysiologist in Waco, TX — May 14, 2026
- Waco Cardiology clinical trial operation sold in 3-city deal — Jun 5, 2026
Information sourced from the clinic's website as of July 11, 2026.
More cardiology clinics in Waco
Waco Cardiology Associates is a Woodway, Texas-based cardiology practice serving central Texas since 1971. Key facts: - Industry: Hospitals and Health Care; cardiology-focused - Locations: 3 offices in the United States (all around Woodway/Waco, TX) - 7125 Sanger Ave, Suite A, Woodway, TX 76712 - 7125 New Sanger Ave Ste A, Waco, TX 76712 - Waco, Texas (general office area) - Services and features: patient resources, patient portals, physician referrals, refill requests, and payment options - Brand/presence: active company with a LinkedIn profile; web presence at wacocardiology.com - Size and finances: about 36 employees; revenue approximately $5–$25 million - Leadership: Donald Cross, MD, FACC, MHCDS (Managing Partner) - Customer insights: employer rating around 3.4/5 based on 9 reviews; noted areas include work-life, compensation, culture, and career - Website metrics (for context): monthly visits ~11k, low bounce rate (~0.8%) If you’re seeking contact or location details for Waco Cardiology Associates, the Woodway/Waco addresses and the main phone line can be found on their site.
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