Orthopaedic Surgery at Kaiser Permanente Wailuku ...
Orthopedic Surgery • Wailuku, HI
Clinic Type
Orthopedic Surgery
Address
80 Mahalani St, Wailuku, HI 96793
Phone
1-833-833-3333 (Toll free)
directoryupdate-hi@kp.org
Opening Hours
Monday through Friday, 8 a.m. to 5 p.m.
Emergency Care
Civil Rights Coordinator information and general Kaiser Permanente contact options provided; no specific emergency department hours listed
Services Offered
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Insurance & Payment
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Order your prescriptions online
Languages Spoken
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FAQs
A provider’s office hours, search our facility directory
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providers in your plan or accepting new patients, call 1-800-966-5955 (toll free) or 711(TTY for the hearing/speech impaired)
Customer service assistance for providers in plan or accepting new patients.
Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-800-805-2739, seven days a week, 8 a.m. to 8 p.m.
Information on requesting hard copy provider directory for Medicare members.
TTY
711
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- WebMD and Healthline (Specific to Dr. David Kaufman): 5.0/5.0 (4 (WebMD), 1 (Healthline))
- Birdeye (General Kaiser Permanente Hawaii clinic context): 3.6/5.0 (12)
Patients praise
- High praise for individual orthopedic surgeons, specifically Dr. David Kaufman, regarding skill and patient care
- Positive experiences with elective procedures like hip and knee replacements
- Some members report satisfaction with primary and specialty care access within the Kaiser system
Common complaints
- Concerns regarding understaffing leading to long patient wait times
- Difficulties in scheduling appointments and reaching clinicians via call centers
- Patient frustrations with perceived lack of timely or appropriate care in some departments
- System-wide complaints regarding administrative processes within the broader Kaiser Permanente Hawaii network
"My orthopedic surgeon, Dr. David Kaufman, provided such wonderful care during my recent total hip replacement surgery. He was compassionate, knowledgeable, patient, and thoroughly explained the procedure and recovery process."
— Patient reviews on WebMD/Healthline"I couldn't get in to see a doc, only a PA who told me the pain would get worse before it got better."
— BBB Customer Review (Kaiser Permanente Hawaii)"Location is convenient, but other than that it’s a nightmare! Hard to make appointments and wait times are long."
— Birdeye Review (Kaiser Permanente Hawaii clinic)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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