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About

Summary: - The Queen’s Health Systems is a nonprofit health care organization headquartered in Honolulu, Hawaii, founded in 1859. - It operates in the Hospitals and Health Care industry, providing inpatient and outpatient psychiatric and general care across multiple facilities in Hawaii, including Queen’s North Hawaii Community Hospital. - Queen’s North Hawai‘i Community Hospital offers services such as rehabilitation (including lymphedema therapy) and general heart/cardiology imaging services, reflecting ongoing service expansion and care enhancements in North Hawai‘i. - Location of interest: Queen’s North Hawaiʻi Community Hospital (Waimea area) as part of The Queen’s Health Systems network. - Contact/overview notes: HQ at 1301 Punchbowl Street, Honolulu, HI; main phone 1-808-691-1000. Website: queens.org. If you’re seeking specific details about Queen’s North Hawaii Primary Care Clinic in Waimea (services, hours, or patient intake), I can pull the latest available clinic-specific information.

Clinic Type

Family Medicine

Address

65-1267 Kawaihae Road, Kamuela, Hawaii 96743

Phone

808-881-4745

Email

Opening Hours

Hours: Monday – Friday 7:00 am – 5:00 pm

Telehealth

Telehealth available

Emergency Care

If you’re having a medical emergency, please call 9-1-1 immediately.

Services Offered

  • Injury and wound care
  • General health issues
  • Preventive medicine and education
  • Specialist referrals
  • Telehealth
  • Neurology care
  • Pediatric Care
  • Pulmonology care
  • Routine check-ups or physicals
  • Same-day urgent care appointments (for established patients)
  • Native Hawaiian Health: Kahu A Ola
  • Customized care for patients and their ‘ohana managing chronic diseases
  • Individual and group therapy
  • Infectious Diseases
  • Sports and work physicals
  • Women's health and family planning
  • Psychiatry and counseling including: individual, couples, family and group therapy
  • Medication and symptom management
  • Stress identification and management
  • Psychosocial support
  • Integrating Native Hawaiian culture and traditions into treatment of behavioral/mental health

Team

  • Kathleen L. Mah, MD — Primary Care Provider

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • aggregated review data: 4.1/5 (143)
  • Vivian Health (professional/facility reviews): 4.6/5 (14 reviews)
  • Medicare.gov (care compare metrics): 85% (Patients' rating of clinicians) (N/A)

Patients praise

  • praise for compassionate and caring individual nursing and medical staff
  • efficient treatment in the emergency department for some patients
  • thorough communication and kind service mentioned in some reviews

Common complaints

  • concerns regarding high billing costs for procedures
  • reports of negative interactions in the emergency department

"Dr. Au is an incredible provider and you know he truly cares about you as both a..."

Yelp review for Thomas Au, MD - Queen's North Hawaii Primary Care Clinic

"This kind of price gouging is criminal and inexcusable... It is horrendous how you are taking advantage of patients..."

Review of Queen's North Hawai'i Community Hospital

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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