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Clinic Type

Internal Medicine

Address

Duke Health Heritage, 3000 Rogers Rd, Suite 200, Wake Forest, NC 27587-5745

Phone

919-385-3450

Email

DHLNFinancialassist@duke.edu

Opening Hours

8:00 am–5:00 pm (Mon-Fri); Closed Sat-Sun

Telehealth

Available

Emergency Care

Concerns 24/7; after-hours calls answered by a health provider

Services Offered

  • Primary Care
  • Internal Medicine
  • Annual physicals
  • Preventive care visits
  • Physical exams
  • Acute illness visits
  • Diabetes education and nutrition counseling
  • Immunizations (including annual flu)
  • Chronic illness management (including high blood pressure and high cholesterol)
  • Women's health care and gynecological screenings (PAP smears and breast exams)
  • Lab tests
  • Sick visits
  • Sick visits for acute illnesses like flu, cold, sinus infections and sore throats

Insurance & Payment

  • Aetna Choice POS
  • Aetna Choice POS II
  • Aetna Elect Choice HMO
  • Aetna Open Access Elect Choice
  • Aetna Health Network Only
  • Aetna Health Network Option
  • Aetna HMO
  • Aetna Limited Benefit Insurance PPO
  • Aetna Managed Choice POS
  • Aetna Medicare Assure Plan (HMO D-SNP)
  • Aetna Medicare Eagle Plan (PPO)
  • Aetna Medicare Essential Plan (PPO)
  • Aetna Medicare Value Plan (HMO)
  • Aetna Open Access HMO
  • Aetna Open Access Aetna Select
  • Aetna Open Access Managed Choice
  • Aetna Open Choice PPO
  • Aetna PCP Coordinated POS Plan
  • Aetna Quality Point of Service (QPOS)
  • Aetna Select HMO
  • Aetna Traditional Choice
  • Aetna Voluntary Indemnity Group Plan
  • Aetna Whole Health – Duke WakeMed WKCC

Duke Health contracts with most major health insurance carriers and transplant networks; verify with insurance before scheduling

Billing through Duke Health, My Duke Health portal (online payments), Financial assistance information available on site/website, Financial Assistance, cash, credit/debit cards, online payments via My Duke Health

Languages Spoken

  • English

FAQs

What services are offered by the internal medicine clinic?

Annual physicals, preventive care visits, physical exams, diabetes education and nutrition counseling, sick visits for acute illnesses, immunizations, chronic illness management, women's health care, lab tests.

What are the clinic hours?

8:00 am - 5:00 pm, Monday to Friday. Saturday and Sunday closed.

Awards & Accreditations

  • Recognized Primary Care Medical Home (as noted in Duke Health blogs)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Top-Rated.Online: 3.4/5 (16 reviews)
  • Duke Health official site (individual provider ratings): 4.83/5 (364 ratings, 41 reviews (for individual provider Dr. Jasmine Pettiford))

Patients praise

  • attentive, high-quality physicians with good bedside manner
  • positive experiences with lab technicians (in some instances)
  • generally satisfied with front desk service (in some instances)

Common complaints

  • rude or aggressive administrative staff
  • difficulties with MyChart communication
  • inconsistent appointment scheduling and reminders
  • painful or incompetent lab experiences

"Dr. A. Ford at this facility is amazing! She is so very attentive to your needs and has top notch bed side manners. Her nurses on the other hand are so very rude. If you chat with them in my chart you can expect a sharp somewhat agressive response."

LocalityBiz user review

"I’ve been here before and had a fine experience with the lab. The tech was nice and front desk staff is always great. However this time the appointment reminder I was sent was for the 24th. When I show up for my appt they say it’s the 27th. I look at my chart and indeed there are two different dates and times listed... Waste of time."

LocalityBiz user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Wake Forest, NC·Internal Medicine

Atrium Health Wake Forest Baptist is a nationally recognized nonprofit academic medical center and health system based in Winston-Salem, NC. It operates as part of Advocate Health and comprises: - An integrated clinical system anchored by the 885-bed Atrium Health Wake Forest Baptist Medical Center (including Brenner Children’s Hospital), plus more than 300 primary and specialty care locations and five community hospitals. - Wake Forest University School of Medicine, a leading center for medical education and research. Key points relevant to Internal Medicine: - Large affiliated medical workforce and network offering extensive internal medicine services across hospital and outpatient settings. - Part of a broader academic–clinical enterprise that emphasizes education, research, and community health benefits. - Strength: strong clinical programs in general internal medicine, hospital medicine, and affiliated specialties, with access to a wide range of subspecialty care through the Wake Forest/Advocate Health system. Additional context: - The system employs tens of thousands of teammates and is a major component of Advocate Health, the third-largest nonprofit health system in the U.S. - Notable community impact: significant community benefits and extensive care networks nationwide. If you’re seeking specific Internal Medicine services or locations (e.g., outpatient internal medicine clinics, hospital medicine services, or academic/internal medicine residency/education programs at Wake Forest University School of Medicine), I can pull out the exact programs, locations, and contact points.

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Wake Forest, NC·Internal Medicine

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