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Primary Care | Internal, Family and Pediatric Medicine

Primary Care • Wake Forest, NC

About

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Clinic Type

Primary Care

Address

1200 N. Martin Luther King Jr. Drive, Winston-Salem, NC 27101

Phone

336-716-WAKE (9253)

Email

MedicalRecordsROI@advocatehealth.org

Opening Hours

Mon - Fri: 8 am - 5 pm

Website

https://www.wakehealth.edu/specialty/p/primary-care

Telehealth

Available (telehealth primary care)

Emergency Care

Local emergency departments available (no appointment necessary)

Services Offered

Primary care
Internal medicine
Family medicine
Pediatrics
Preventive medicine
Treatment of illnesses and injuries
Chronic disease management
Immunizations (flu and COVID-19)
Prescription medications (antibiotics and birth control)
Diet and nutrition guidance
Coordinated referrals to specialists
Access to specialists
Online appointment requests
In-person and telehealth options

Insurance & Payment

—

Out-of-pocket, Insurance billed, Online payments via myWakeHealth (where applicable)

Languages Spoken

English

Current Offers

New patient appointment

FAQs

How do I make an appointment?

New patients can request an appointment online or call 336-716-WAKE. Existing patients can schedule via myWakeHealth or call their clinic.

Adult Medicine - Downtown Health Plaza

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Social Media

Twitter Youtube Facebook Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye (Wake Forest Pediatric Associates): 4.5/5 stars (320 reviews)
Yelp (Duke Primary Care Wake Forest): 3.1/5 stars (12 reviews)
Top-Rated Health (Duke Primary Care Heritage Internal Medicine): 3.4/5 stars (16 reviews)

Patients praise

Highly rated individual providers, especially long-term pediatricians
Friendly and professional nursing and support staff in many instances
Ease of booking urgent or sick visits at certain locations
Thorough medical care and clear communication from specific physicians
Compassionate care noted in pediatric and urgent care settings

Common complaints

Difficulty with administrative processes such as prior authorizations and follow-ups
Communication lapses including failure to return calls or respond to messages
Reports of rude or unprofessional staff members
Patients feeling rushed during appointments
Wait times for appointments or while at the clinic

"He and the entire staff at Duke Heritage Pediatrics is talented, caring, dedicated, knowledgeable, and hardworking to provide the best for all children, day in and day out, year after year."

— Duke Primary Care Heritage Pediatrics patient review

"Don’t go here…unless you want to be the butt of the joke and laughed at by the staff after you are gone."

— WakeMed Primary Care - Wake Forest patient review

"In the last year getting prior authorization requests completed has turned into a nightmare. The staff is excellent. Dr. Konopka is excellent. Whoever is handling prior authorization requests needs help or a new job."

— Novant Health Village Family Care patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].