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About

Summary: Soundview Medical Associates LLC is a private Hospitals and Health Care provider headquartered in Norwalk, CT, operating four office locations in the United States (primarily Norwalk with one Hartford address). The organization runs hospitals, medical centers, rehabilitation, and senior/special needs services, positioned under Hartford HealthCare Medical Group. Key details: - Addresses: Norwalk (520 West Ave; 761 Main Ave; Norwalk), Hartford (1 State St Ste 19, Hartford, CT 06103) - Contact: billing@soundviewmedical.com; main phone lines: 203-838-4000, 203-845-9535, 855-300-6933 - Industry: Hospitals and Health Care; NAICS 62, 621; SIC 80, 801 - Revenue: ~$18.5M; Employees: 4 - Web presence: hartfordhealthcaremedicalgroup.org; monthly visits ~72k; bounce 0.6%; top traffic US Note: The page emphasizes a connection to Hartford HealthCare Medical Group and lists multiple CT locations, including a Hartford address.

Clinic Type

Primary Care

Address

701 North Colony Road Suite 101, Wallingford, CT 06492

Phone

203.284.3144

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Available (Virtual Health Visits and Telehealth)

Emergency Care

In an emergency, call 911

Services Offered

  • Primary Care

Team

  • Aboulian, Jill R. — PA-C
  • Chow, Aubrey — MD
  • Franklyn-Benson, Sue-Ellen — MD

Insurance & Payment

  • Aetna
  • Anthem
  • BCBS Medicare
  • CarePartners of Connecticut
  • Cigna Healthcare
  • Colonial Cooperative Care
  • Community Health Network of Connecticut, Inc.
  • Connecticare
  • Connecticare Commercial
  • Connecticare Medicare
  • Corvel
  • Coventry
  • Essence Healthcare
  • Evercare
  • First Health Group Corp.
  • Focus
  • Harvard Pilgrim
  • Health Connecticut
  • Health Direct
  • Health New England
  • Healthy Connecticut
  • HMC/ Northeast Healthcare
  • Medspan Commercial
  • Medspan Medicare
  • Multiplan
  • Northeast Health Direct
  • One Health Plan/ Great-West Healthcare
  • Oxford Health Plans
  • Prime Health Services
  • Private Health Care Systems, Inc.
  • Senior Whole Health
  • United Healthcare
  • WellCare of Connecticut, Inc.

Languages Spoken

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 1 star (5 reviews)
  • Yelp: 1.7 out of 5 stars (159 reviews)

Patients praise

  • High praise for individual physicians and providers for their thoroughness, kindness, and bedside manner
  • Patients feel listened to and not rushed during appointments
  • Strong trust in long-term providers for consistent and supportive care

Common complaints

  • Difficulty reaching staff by phone and long wait times for appointments
  • Reports of poor communication or being directed to the wrong department
  • Concerns regarding administrative practices such as patient privacy and scheduling policies

"Have to call them 3 times for them to finally tell me I’m on the phone with the wrong department. Waste my damn time."

Birdeye user review

"Dr. Kagan is simply the best... He always listens to our concerns, asks informed and important questions, and is always helpful in the steps needed to be taken... His staff is also wonderful."

Verified patient review on hartfordhealthcaremedicalgroup.org

"Scheduling an appointment is such a hassle. You can be on hold for an hour before someone answers the phone through their scheduling department."

LocalityBiz user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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