Family Primary Care Physicians in Walnut Creek, CA
Primary Care • Walnut Creek, CA
Clinic Type
Primary Care
Address
2337 Oak Grove Rd, Walnut Creek, CA 94598
Phone
888-663-6331
techsupport@onemedical.com
Opening Hours
Mon–Thu 8:00 AM–5:00 PM; Fri 8:00 AM–6:00 PM; Sat 8:00 AM–9:00 PM; Sun 8:00 AM–4:30 PM (lab closed Fri-Sun 07/03-07/05); Other office hours may vary by location
Telehealth
Available (24/7 Video Chat with providers)
Emergency Care
Urgent In-Office Visits (expanded hours) for urgent concerns
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Copays, Insurance billed, Online payment, Self-pay
Languages Spoken
—
FAQs
What services are offered at Walnut Creek (The Orchards) location?
Primary care for kids and adults, preventive care, urgent in-office visits, same/next-day appointments, mental health support via Mindset, and more.
What is primary care?
One Medical provides primary care for kids and adults, including seniors on Medicare, with a focus on building relationships and using technology to simplify care.
Do you take my insurance?
Appointments are billed to you or your insurance; copays or deductibles may apply.
How can I contact my primary care provider?
The page lists a main contact phone number (888-663-6331) but does not provide direct provider contact details.
Can I get lab work done at One Medical?
The page mentions comprehensive care but does not specify lab services.
Which appointment type should I use?
Same/next-day appointments are available; expanded urgent care hours are noted.
Can you refill my prescriptions? Or help me get a new prescription?
Not specified on the page.
How do I choose a provider?
Not specified on the page.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Dr. Tien Lam): 4.8/5 (21 ratings)
- WebMD (Dr. Patrick Jolin): 4.5/5 (18 ratings)
- WebMD (Dr. Elisabeth Renner): 5.0/5 (15 ratings)
- Vitals (Dr. Marcy A. Haas): 4.3/5 (17 ratings)
- Healthgrades (Dr. Gurinder Wadhwa): 3.9/5 (8 ratings)
- WebMD (Dr. Lillian Leong): 5.0/5 (5 ratings)
- Vitals (Dr. Derek J. Jue): 4.1/5 (23 ratings)
Patients praise
- Providers described as knowledgeable, kind, and compassionate
- Patients appreciate doctors who take time to listen and treat the whole person
- High satisfaction with thoroughness, diagnostic accuracy, and proactive preventive care
- Positive experiences with nursing and office staff in many practices
Common complaints
- Difficulties in obtaining timely responses or follow-up communications
- Feeling rushed during appointments or that the physician does not spend enough time
- Perceived lack of compassion, empathy, or listening skills
- Issues with staff responsiveness regarding referrals or administrative tasks
- Concerns about feeling disrespected or dismissed by the provider
"I am so glad I have Dr. Lam as my family physician. He is patient's advocate. He reads my lab results shortly after they are."
— Healthgrades review for Dr. Tien Lam"Dr. Jue's thorough exam and skill in extracting the lesion saved me. He is a great doctor. Highly recommended."
— Vitals review for Dr. Derek J. Jue"Towards the end of having this doctor as a PCP I started to feel not fully in charge of my own medical care, at times I felt disrespected, and there were times that I felt a lack of compassion."
— Vitals review for Dr. Marcy A. HaasSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Dr. Lauren Ables, DO - Family Medicine Doctor in Walnut Creek, CA — May 14, 2026
- Dr. Prabina Shrestha, Family Physician | Walnut Creek, CA | WebMD — Sep 16, 2025
- Dr. Sway Wu, MD - Family Medicine Doctor in Walnut Creek, CA — May 14, 2026
- Dr. Belis Aladag, MD - Family Medicine Doctor in Walnut Creek, CA — May 14, 2026
- Dr. Diana C. Wu, MD - Family Medicine Doctor in Walnut Creek, CA — May 14, 2026
Information sourced from the clinic's website as of July 10, 2026.
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