Smilow Cancer Hospital - Waterford
Oncology and Hematology • Waterford, CT
Clinic Type
Oncology and Hematology
Address
230 Waterford Parkway South, Waterford, CT 06385
Phone
860-444-3744
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Opening Hours
M 8 am - 5 pm; Tu 8 am - 5 pm; W 8 am - 5 pm; Th 8 am - 5 pm; F 8 am - 5 pm
Telehealth
Offers Telehealth
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Apple Maps: 100% positive (based on 1 rating) (1 review)
- LocalityBiz: predominantly negative (based on a small sample of independent online reviews) (Multiple anecdotal reviews identified)
Patients praise
- modern facility designed with patient comfort in mind
- comprehensive range of oncology support services and amenities
- multidisciplinary team of experts with access to clinical trials and research
Common complaints
- perceived lack of empathy or professional conduct by certain providers
- reports of dismissiveness toward patient knowledge and concerns
- difficulties in registering formal complaints with the facility
- perceived inflexibility regarding scheduling and administrative staff attitudes
"The one provider I’ve seen here (Dr. Bulgaru) was belittling and dismissive of my lived experience and knowledge as a patient... when I called the facility to complain about my experience, they ignored my requests to register a complaint."
— Matt Lazell-Fairman on LocalityBiz"Have you ever felt like no one was listening to a word you were saying? ... I have NEVER in my life seen a dr so frazzled and discombobulated!"
— Jillian Perron on LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Smilow Cancer Hospital Lung Cancer Screening Program | Yale School of Medicine — Nov 12, 2025
- Breast Surgical Oncologist, Dr. Vera Hendrix, Joins Smilow Cancer Hospital | Yale School of Medicine — Feb 2, 2026
- Dr. Jason Haldas, MD - Hematologist-Oncologist in Waterford, CT — May 14, 2026
- Smilow Cancer Hospital High-Risk Breast Cancer Care | Yale School of Medicine — Mar 18, 2026
- Smilow Cancer Hospital Cardio-Oncology Program | Yale School of Medicine — Jul 28, 2025
Information sourced from the clinic's website as of July 11, 2026.
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