UnityPoint Clinic Family Medicine - West Waterloo
Family Medicine • Waterloo, IA • Since 1995
About
Summary: UnityPoint Health is a nonprofit health system headquartered in West Des Moines, Iowa, founded in 1995. It operates urgent, primary, and emergency care, along with virtual and specialty services, across multiple locations in the United States. The organization employs about 4,246 people and reports annual revenue of $19.8M. It is part of the broader UnityPoint Health network (formerly Iowa Health System) and affiliated with Presbyterian Healthcare. The parent organization status is active in the Hospitals and Health Care industry. Primary focus includes family medicine, cardiology, oncology, and other clinical services through its clinics and hospitals in the Iowa area and beyond. For specific clinics such as UnityPoint Clinic Family Medicine in West Waterloo (Waterloo, IA), contact details and exact physicians/appointments would typically be found on the UnityPoint Health website or clinic listing pages.
Clinic Type
Family Medicine
Address
236 National Drive Waterloo, IA 50701
Phone
319-232-0135
UPH_CentralIAPrivacyOfficer@unitypoint.org
Opening Hours
Current Hours: 7:00 AM to 5:00 PM
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours of operation?
Current Hours: 7:00 AM to 5:00 PM; Sunday: Closed; Saturday: Closed; Friday–Tuesday: 7:00 AM - 5:00 PM; Wednesday: 7:00 AM - 5:00 PM; Thursday: 7:00 AM - 5:00 PM
Social Media
Photos

What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 2.5/5 (Overall for Unity Point Clinic brand) (143 reviews (Overall for brand))
- Birdeye (North Crossing location): 2.5/5 (13 reviews)
Patients praise
- Some providers described as friendly
Common complaints
- Surprise billing and insurance processing issues
- Difficulties with medical billing communication
- Concerns regarding bedside manner and patient care interactions
- Frustration with appointment cancellations and follow-up care
"There always seems to be surprise billing whenever I go here even for checkups. On my most recent visit they didn't send the bill to my insurance on file... When I called their billing line and asked for them to re-send it they said that they wouldn't?"
— Birdeye Review"I was told my Eliquis will be filled, and another appointment would be made shortly. I never got a call, and they refuse to fill my Eliquis and said AM NO LONGER WELCOME..."
— Yelp ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Progress 2026: UnityPoint Health — ‘We are proud to continue legacy of local care’ | News, Sports, Jobs - Times Republican — Feb 28, 2026
- UnityPoint Health names Waterloo executive as new Chief Operating Officer — Dec 15, 2025
- UnityPoint Health Announces Next Chief Operating Officer — Dec 15, 2025
- Allen Hospital opens cardiac and pulmonary rehab facility — Apr 7, 2026
- Meet Megan Eastman, ARNP at UnityPoint Clinic Kenyon Road - Family Medicine — Mar 27, 2026
Information sourced from the clinic's website as of July 11, 2026.
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