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About

Costello Eye Physicians & Surgeons, PLLC is a medical practice-based group of ophthalmologists and optometrists headquartered in Oneida, NY, serving the Mohawk Valley region. While the provided details focus on the Watertown query, the company page highlights their focus on advanced surgical and medical eye care, including cataract and glaucoma-related services, and their organizational footprint (9 employees, operations in the United States). The Watertown-specific information isn’t included in the excerpt, so for precise Watertown office details (address, hours, contact), please visit costelloeye.com or the LinkedIn profile.

Clinic Type

Eye Care/Ophthalmology

Address

53-59 Public Square Watertown, NY 13601

Phone

(315) 681-6379

Email

—

Opening Hours

Monday – Friday: 8:00am–5:00pm

Services Offered

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Insurance & Payment

—

Languages Spoken

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FAQs

What are the clinic hours?

Monday – Friday: 8:00am–5:00pm

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • WebMD: 4.5/5 (39 ratings (24 reviews) for Dr. John Costello)
  • Birdeye: 3.3/5 (40 reviews)

Patients praise

  • Successful surgical outcomes, particularly with cataract surgery
  • Clear, professional, and thorough explanations from doctors
  • Patients reporting significant vision improvement, often achieving 20/20 vision
  • Friendly and professional surgical teams at partner surgery centers

Common complaints

  • Long wait times for appointments and in the waiting room
  • Concerns regarding office organization and overcrowding
  • Occasional reports of rude staff or poor communication

"Only make an appointment at Costello Eye in Watertown if you are willing to wait in an over crowded waiting room ALL day. My appointment was first thing in the morning and 3 hours later I left because I had not been seen yet."

— WebMD (Dr. John Costello)

"I am very pleased with the entire process and would recommend him without reservation. My only complaint was the wait times for my appointments."

— WebMD (Dr. Patrick Costello)

"The doctor and his staff at the Oneida location and the Griffiss surgery center gave fantastic pre-operative, operation days, and post-operative care. The follow-up... surgeries was very thorough... to insure an excellent vision outcome and eye health."

— WebMD (Dr. John Costello)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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