Watertown | Adult Primary Care | Pediatrics
Pediatrics • Watertown, MA
Clinic Type
Pediatrics
Address
Arsenal Street, Watertown, MA (near Arsenal Mall)
Phone
617-972-5593
newsroom@optum.com
Opening Hours
Mon-Fri 8:00am-6:00pm
Telehealth
Yes (MyHealth Online sick visits and 24/7 medical advice available; after-hours triage via phone)
Services Offered
Insurance & Payment
—
Languages Spoken
—
FAQs
What services does Atrius Health Watertown offer?
Primary care for adults and children, as well as a full range of medical and surgical specialty care.
What are the hours for the Urgent Care department and locations?
Urgent Care is open at select locations on weekdays (most until 8pm), weekends, and some holidays. Locations include Boston (Kenmore), Braintree, Burlington, Norwood, Peabody, Plymouth, and Somerville. Visit the Urgent Care page for each location’s hours and the ages they treat.
Is Atrius Health walk-in care available?
Atrius Health operates on an appointment-only basis and does not offer walk-in care.
How can I book a sick appointment for the same day or next day?
You can book same day or next day sick appointments through your MyHealth Online account by selecting the 'Sick Visit' option to see availability for your care team, the urgent care departments, and other practice locations.
What should I do after hours for medical advice?
Medical advice is available by telephone 24 hours a day, 7 days a week. After hours, call your doctor's office to be routed to the after-hours triage service staffed by nurse practitioners and physician assistants with access to your electronic medical record.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Mass General Brigham (Provider specific): 4.7 out of 5 (105 ratings, 19 reviews)
- LocalityBiz (Atrius Health): Mixed (includes 1-star and 5-star reviews) (Varies by location/source)
Patients praise
- Doctors are frequently described as knowledgeable, attentive, and kind
- Many patients appreciate the convenience of onsite labs and pharmacy services
- Professional and efficient experiences with phlebotomists and specialized technicians
- Positive impact of online portals for scheduling and communication for some patients
- Compassionate and patient-centered care reported for pediatric and adult services alike
Common complaints
- Rudeness and unprofessional conduct from front desk and administrative staff
- Difficulty in scheduling appointments and getting through on the phone
- Long wait times at the office without communication or updates
- Issues with billing processes and follow-up on insurance coverage disputes
- Indifference or lack of empathy from some nursing and support staff
"She is wonderful! I hope she remains my primary care physician for the rest of my life."
— Mass General Brigham patient review"The receptionist was rude and condescending. Not welcoming whatsoever and not the experience patients would want coming in with concerns regarding their health."
— SMG Watertown Primary Care patient review"The lab was incredible—they kept my baby distracted and engaged... managed to draw blood within seconds of trying. My son never even cried."
— Atrius Health Watertown patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- North Star Health Alliance to close Watertown pediatric office | NCPR News — May 20, 2026
- North Star closing Watertown pediatrics practice June 30 | Jefferson County News | nny360.com — May 20, 2026
- North Star Health to close Watertown pediatrics office — May 20, 2026
- Watertown clinic to close — May 20, 2026
- Watertown's North Star Pediatrics clinic closing in June — May 20, 2026
Information sourced from the clinic's website as of July 11, 2026.
More pediatrics clinics in Watertown
Watertown Regional Medical Center (WRMC) is a private hospital system in Watertown, WI, serving Dodge and Jefferson counties for over 100 years. It offers primary and specialty care with a network of clinics and hospital services, including inpatient and outpatient care, emergency department, and various medical/surgical programs. The center focuses on keeping quality healthcare close to home and provides a range of job opportunities across clinical and support roles. For pediatrics, WRMC operates within its broader hospital system and primary care network, though specific pediatric services are not detailed in the provided content. Key contact: 920-261-4210. Address: 125 Hospital Dr, Watertown, WI 53098.
Watertown Regional Medical Center (WRMC) is a privately held hospital system based in Watertown, WI, serving Dodge and Jefferson counties for over a century. The center offers a full range of primary and specialty care, including outpatient and inpatient services, with a focus on keeping quality healthcare close to home. WRMC operates four offices in the Watertown area, including its main campus at 125 Hospital Dr, Watertown, WI 53098. It emphasizes patient-centered care and includes primary care and orthopedic services as part of its offerings. Contact: 920-261-4210.
Summary: Pediatric Associates of Connecticut is a private hospital and health care group based in Waterbury, CT, with four offices nationwide and services focused on pediatric care. They operate a patient-centered medical home model and provide pediatric exams and related services. Their HQ is at 160 Robbins Street, Waterbury, CT 06708. For Watertown, CT, there’s no explicit Watertown location listed in the provided highlights; the company’s known Connecticut offices are in Waterbury (HQ) and Southbury, with four US offices overall. Contact options include multiple phone numbers and the general website pediatricdoc.com.
Comparing your options?
See other pediatrics clinics in Watertown, or search the full directory by insurance, ratings, and more.