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About

Beth Israel Lahey Health Urgent Care – Watertown is part of the nonprofit health system Beth Israel Lahey Health (BILH), formed in 2019 from the merger of Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center. BILH operates multiple hospitals and care centers in Massachusetts and New Hampshire, including urgent care services. The Watertown urgent care location provides accessible, walk-in medical care for non-emergency conditions as part of BILH’s network, which emphasizes primary care, urgent care, behavioral health, and other health services. If you need hours, services, or to check in for a visit, you should refer to the official bilh.org site or contact the Watertown location directly.

Clinic Type

Retail Clinic

Address

480 Pleasant Street, Watertown, MA 02472

Phone

857-760-7500

Email

Rafael.hernandez@bilh.org

Opening Hours

Sunday 9:00 am – 5:00 pm; Monday 9:00 am – 7:00 pm; Tuesday 9:00 am – 7:00 pm; Wednesday 9:00 am – 7:00 pm; Thursday 9:00 am – 7:00 pm; Friday 9:00 am – 7:00 pm; Saturday 9:00 am – 5:00 pm

Emergency Care

Non-life-threatening, urgent care for conditions such as flu symptoms, minor cuts, sprains, asthma attacks, dehydration, etc.

Services Offered

  • Urgent Care
  • Pharmacy Services
  • Referral submission (online)

Insurance & Payment

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Languages Spoken

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FAQs

What is the best option for most serious but non-life-threatening issues, such as flu symptoms, minor cuts needing stitches, sprains, or mild asthma attacks?

Urgent care centers offer walk-in availability and extended hours.

Can I reserve a spot online for urgent care?

Yes, you can reserve your spot online via the online appointment reservation system for patients.

Are online reservations considered appointments?

Online reservations are not appointments and emergencies can arise which may result in patients being taken out of order.

How can physicians refer patients to the Urgent Care?

Physicians can submit referrals electronically using our secure system; contact the facility at 857-760-7500 for questions.

What are the contact options for hours and location details?

See the Hours & Location Details section on the location page for up-to-date hours and directions.

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • UrgentCareMap.health: 4.1/5 stars (115 reviews)

Patients praise

  • Professional and friendly staff
  • Attentive patient care
  • Convenient location and access to on-site labs
  • High-quality facilities

Common complaints

  • Parking confusion regarding designated areas

"All the staff are very friendly and professional, and they are attentive to helping patients. It is the first urgent care center I have visited that offers high-quality care and facilities."

— Patient review on LocalityBiz

"Dr. Barna... listens to you and gives me hopeful advice... this new location in Watertown is convenient and has a lab within the office for bloodwork which is a huge convenience."

— Patient review on LocalityBiz

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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