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About

Waterville Audiology is a small, family-owned audiology practice based in Waterville, Maine (founded 2019). The clinic focuses on diagnosing and managing hearing loss with a mission to reconnect people to the sounds of life. Key details: - Location: 105 Kennedy Memorial Dr, Waterville, ME, USA - Contact: (207) 872-0330 / (207) 872-0320 - Ownership: Jennifer Rancourt (Business Owner) - Team: 3 employees (as of latest updates) - Services: Audiology care (hearing loss diagnosis and management) - Online presence: Website watervilleaudiology.com; LinkedIn profile - Growth: Ongoing hiring activity; expanding to support staff and audiologists (as of 2024–2025) - Audience relevance: Healthcare/audiology, hearing health, patient care providers in Maine If you’re looking to connect with their services or learn about hearing health offerings in Waterville, this practice emphasizes personal, local care and ongoing growth.

Clinic Type

Audiology

Address

105 Kennedy Memorial Dr, Waterville, ME 04901

Phone

(207) 872-0330

Email

Opening Hours

Mon–Fri 9:00am–4:00pm

Emergency Care

For a medical emergency, please call 911

Services Offered

  • Hearing loss diagnosis and management
  • Tinnitus management
  • Hearing aid fittings and consultation
  • Custom earplugs
  • Custom earmolds
  • Hearing aid testing/evaluation
  • EMR-friendly patient care

Team

  • Becca Rancourt — Bio/Staff
  • Jennifer Rancourt — Bio/Staff
  • Terrie Farris — Bio/Staff
  • Marielle E. Mari Arnold — Bio/Staff
  • Kate Murphy — Bio/Staff
  • Kimberly Lapointe — Bio/Staff
  • Casey Madden — Bio/Staff

Insurance & Payment

Languages Spoken

  • English

FAQs

What services does Waterville Audiology provide?

Hearing loss diagnosis and management, tinnitus management, and hearing aid services among others.

Where are you located?

105 Kennedy Memorial Dr, Waterville, ME 04901.

What are your walk-in hours for established patients?

Walk-in Hours for Established Patients: 1:00pm – 2:00pm (for cleaning and troubleshooting of hearing aids)

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Aggregated average: 4.9/5 (207)
  • Wheree: 8.9/10 (Not explicitly stated)
  • Healthy Hearing: 5/5 (7)

Patients praise

  • Professional and knowledgeable audiologists
  • Personalized and attentive patient care
  • Clear explanations of complex hearing concepts and technology
  • Friendly and supportive staff
  • Clean and well-maintained office environment

Common complaints

  • Some reports of issues with hearing aid repairs
  • Potential for limited ongoing support after initial purchase
  • Negative experience regarding lack of upfront insurance information

"She felt like she got the best hearing test she had gotten - ever. The hearing aids Dr. Rancourt recommended work beautifully."

Patient review via Healthy Hearing

"After receiving my extensive evaluation from Waterville Audiology I realized that I was finally being treated for my hearing loss by professionals."

Patient review via Promallu aggregator

"The office scheduled my mother for an appointment and charged her $95 and then told her they don't accept her insurance. Not upfront or helpful to an ..."

Yelp user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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