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About

Summary: - MaineGeneral Health is a nonprofit health system based in Augusta, Maine, with a mission to enhance the health of the greater Kennebec Valley. - It is one of Maine’s largest health care systems, employing thousands and operating multiple facilities, including MaineGeneral Medical Center. - Services span primary and specialty care, including obstetrics and gynecology, surgery, orthopedics, cancer care, and women’s health. - Contact and locations: main headquarters at 35 Medical Center Parkway, Augusta, ME; several offices in Maine. Main phone: 207-626-1000. - Aliases include MaineGeneral Health and MaineGeneral Medical Center; affiliated with a broader nonprofit health network. Note: The provided page emphasizes the organization as a whole rather than a specific Obstetrics & Gynecology department in Waterville. If you need details on a Waterville OB/GYN provider or clinic, I can search for current local listings and schedules.

Clinic Type

OB-GYN

Address

Thayer Center for Health, 149 North Street, Waterville, ME 04901

Phone

207-621-9100

Email

smart@mainegeneral.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Obstetrics
  • Gynecology
  • Maternal-Fetal Medicine
  • Prenatal care
  • Ultrasound
  • Gynecologic oncology
  • Menopause/Therapy
  • Family planning
  • Well-woman visits
  • Pregnancy care

Insurance & Payment

Languages Spoken

  • English

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • MaineGeneral Official Website: Individual physician ratings on the MaineGeneral website range from 4.4 to 4.9 out of 5 stars
  • Birdeye: 2 out of 5 stars (4 reviews)

Patients praise

  • Highly rated, knowledgeable, and caring individual physicians
  • Staff described as friendly, helpful, and personable in many instances
  • Thorough explanations and patient-centered care approaches
  • Effective follow-up communication from some care teams
  • Patients feeling listened to and empowered in decision-making

Common complaints

  • Long wait times for appointments and while in the waiting room
  • Perceived lack of bedside manner or compassion in some providers
  • Reports of feeling rushed during examinations
  • Staff communication issues, including scheduling errors and alleged dismissiveness
  • Specific complaints regarding painful or traumatic procedures and blood draws
  • Dissatisfaction with patient advocacy and administrative policies

"Dr. Montgomery was incredible!! Made me feel seen, heard, respected, and cared for! Absolutely wonderful experience from check in to check out! Highly recommend!!"

MaineGeneral Patient Reviews (Dr. Michelle Montgomery)

"While most everything was great about my experience, I am incredibly disappointed by how late my appointment ran... My care felt rushed..."

MaineGeneral Patient Reviews (Dr. Aimee Glidden)

"Money hungry hospital. None of their practices treat patients good. Nobody advocates for patients."

Birdeye (MaineGeneral Thayer Center for Health)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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