Waterville Pediatrics
Pediatrics • Waterville, ME
About
Waterville Pediatrics in Waterville, Maine provides primary care pediatrics with walk-in care available Monday through Friday from 6:40 a.m. to 3 p.m. for established patients. The clinic offers virtual visits, lactation consultation, counseling and education services, and on-call after-hours care for urgent needs. A dedicated primary care provider partners with an expanded team to serve as the medical home for children's care.
Clinic Type
Pediatrics
Address
Waterville Pediatrics (MaineGeneral)
Phone
(207) 873-5437
smart@mainegeneral.org
Opening Hours
Monday – Friday: 7 a.m. – 4 p.m.; Walk-in hours: Monday - Friday, 6:40 a.m. - 3 p.m.; Saturdays by appointment only; Closed Sundays and holidays.
Telehealth
Available (Virtual visits)
Emergency Care
Yes (on-call clinician after hours for urgent needs)
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Walk-in care (established patients), Virtual visits, Appointments, Phone/fax communications
Languages Spoken
FAQs
What are Waterville Pediatrics office hours?
- Monday – Friday: 7 a.m. – 4 p.m. - Walk-in hours: Monday - Friday, 6:40 a.m. - 3 p.m. - Saturdays by appointment only. - Closed Sundays and holidays.
Is there after-hours care?
Waterville Pediatrics has a clinician on call after hours for urgent needs that cannot wait until the office opens. Call (207) 873-5437 and our answering service will call the on-call clinician.
Is walk-in care available?
Walk-in care is available Monday – Friday from 6:40 - 3 p.m. for established patients of Waterville Pediatrics with new minor health concerns.
What is the contact information for the clinic?
Phone: (207) 873-5437; TTY: 711 (Maine Relay Service); Fax: (207) 861-5448.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- MaineGeneral Health Website: 4.7 out of 5 (aggregate patient satisfaction rating)
- Birdeye (for specific providers): 4.8 out of 5
- Birdeye (general office profile): 2.7 out of 5 (104 reviews)
Patients praise
- Many patients praise the pediatricians and nurse practitioners as thorough, knowledgeable, and caring
- Providers are frequently noted for making children feel comfortable and addressing parent concerns seriously
- Some families report receiving high-quality, long-term care and feeling supported by their specific providers
- Several staff members and nurses are commended for going above and beyond to assist families
Common complaints
- Difficulty reaching the office via phone and receiving callbacks
- Long wait times in the waiting room and exam rooms
- Frustration with administrative changes following the merger with MaineGeneral, including the shift back to paper-based intake processes
- Reports of rushed appointments and feeling unheard by some providers
- Concerns regarding appointment scheduling and booking availability
"The doctors and rest of the staff are great. It’s just very hard to reach someone. You have to keep calling back."
— Patient review on LocalityBiz"He was very, very personable, very funny, and made the sick visit very, very, very nice. It was nice to have someone that was playful and serious at the same time and took everything I said seriously."
— Patient review on MaineGeneral profile for Dr. John Hickey"My issue with the way Waterville Pediatrics is being run now is the telephone system and inability to get through to anyone and make an appointment."
— Patient review on MaineGeneral profile for Nicole Metcalf, CPNPSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Cardiac Sonographer 1 - Waterville Peds job with The University of Toledo | 37994082 — May 27, 2026
- MVHS Welcomes New Nurse Practitioner to Waterville Medical Office - Mohawk Valley Health System — Mar 20, 2026
- Health care options in central Maine dwindle after recent closures — Oct 10, 2025
- Ellen Pileski, NP, Joins MaineHealth Pediatrics Belfast | MaineHealth — Nov 1, 2025
- SNAPSHOT: MVHS welcomes new Nurse Practitioner to Waterville Medical Office - Worldnews.com — Apr 8, 2026
Information sourced from the clinic's website as of July 11, 2026.
More pediatrics clinics in Waterville
Waterville Family Practice is a small medical practice based in Waterville, Maine. It operates two offices in Waterville (13 Railroad Sq #2 and 31 Front St) and specializes in medical services within the Medical Practices industry. The practice currently has 2 employees and is led by specialists. Website: watervillefp.com. LinkedIn: /waterville-family-practice.
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
See other pediatrics clinics in Waterville, or search the full directory by insurance, ratings, and more.