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About

Elmwood Primary Care is part of MaineGeneral Health, a nonprofit health system serving the greater Kennebec Valley in Maine. The organization operates multiple facilities in Central Maine, including primary care and other medical services, with a mission to enhance daily health and a vision for clinical excellence, patient satisfaction, and community impact. MaineGeneral Health is a large nonprofit system headquartered in Augusta, ME, employing thousands of staff and offering services across hospitals, primary care, orthopedics, cancer care, women's health, and more. Elmwood Primary Care in Waterville would be one of MaineGeneral Health’s primary care locations serving the Waterville area. For appointment or service details, contact MaineGeneral Health directly or visit mainegeneral.org.

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Clinic Type

Primary Care

Address

211 Main Street, Waterville, ME

Phone

(207) 877-3400

Email

smart@mainegeneral.org

Opening Hours

Monday–Friday 8 a.m.–5 p.m.

Website

https://www.mainegeneral.org/medical-services/primary-care/family-medicine/elmwood-primary-care/

Services Offered

  • Primary care
  • Gynecology
  • Adult care
  • Newborn and pediatric care
  • Senior care
  • Onsite laboratory
  • Integrated behavioral health
  • Care management
  • Same-day appointments for established patients
  • Express Care in building (after hours)
  • Virtual visits

Technology & Equipment

  • Onsite laboratory
  • Integrated behavioral health
  • Care management

Insurance & Payment

—

Languages Spoken

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FAQs

What are the office hours?

Our office is open Monday through Friday from 8 a.m. to 5 p.m.

Do you offer same-day appointments for established patients with urgent or sick needs?

Yes, we offer same-day appointments for established patients with urgent or sick needs.

If I am sick and want to be seen the day I call, what should I do?

If you're sick and want to be seen the day you call our office, please call as early in the day as possible.

Is there after-hours or weekend care available?

If you or your family need medical care after hours or on the weekend, MaineGeneral Express Care — conveniently located in our building — is available to meet your needs.

Who can I call for urgent needs after hours?

You may also call our main phone number for the answering service staff who can page the on-call clinician.

Social Media

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Photos

Elmwood Primary Care | Waterville, ME - MaineGeneral Health — Primary Care clinic in Waterville, ME — photo 1Elmwood Primary Care | Waterville, ME - MaineGeneral Health — Primary Care clinic in Waterville, ME — photo 2Elmwood Primary Care | Waterville, ME - MaineGeneral Health — Primary Care clinic in Waterville, ME — photo 3Elmwood Primary Care | Waterville, ME - MaineGeneral Health — Primary Care clinic in Waterville, ME — photo 4Elmwood Primary Care | Waterville, ME - MaineGeneral Health — Primary Care clinic in Waterville, ME — photo 5Elmwood Primary Care | Waterville, ME - MaineGeneral Health — Primary Care clinic in Waterville, ME — photo 6Elmwood Primary Care | Waterville, ME - MaineGeneral Health — Primary Care clinic in Waterville, ME — photo 7Elmwood Primary Care | Waterville, ME - MaineGeneral Health — Primary Care clinic in Waterville, ME — photo 8

What Patients Say

Overall sentiment across review platforms: mixed

  • MaineGeneral Official Website: 4.7 out of 5 (Not explicitly stated total count)
  • Birdeye: 3.4 out of 5 (83 reviews)

Patients praise

  • Highly appreciated by many patients for quality of care and listening skills
  • Professional and polite staff reported by some patients
  • Efficient and prompt appointment experiences
  • Some providers praised for being personable and dedicated

Common complaints

  • Reports of unprofessional or arrogant staff behavior
  • Concerns regarding lack of empathy or bedside manner from some providers
  • Complaints about rushing patients through appointments
  • Perceived issues with medical communication or diagnostic accuracy

"I don't think you guys need to do anything to improve. I think you're doing an amazing job... You guys are doing amazing. I love your practice. Nothing but respect for you."

— MaineGeneral Patient Survey (April 2026)

"I found Dr Nickl, uncompassionate or empathetic... I found him combative and hostile at me for asking questions..."

— Birdeye Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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