MaineGeneral Express Care - Waterville, ME
Urgent Care • Waterville, ME
About
MaineGeneral Express Care in Waterville, ME is part of the nonprofit MaineGeneral Health system, a comprehensive health care organization focused on improving health in the greater Kennebec Valley. The system operates multiple facilities in the United States (primarily Maine) and offers urgent care services under the MaineGeneral Express Care brand. Key details: - Organization: MaineGeneral Health (nonprofit, hospitals and health care) - HQ: Augusta, Maine - Network: Includes MaineGeneral Express Care locations (Waterville among others) - Services: Express/urgent care as part of the broader health system - Notable: Active in community recognition (e.g., AWESOME Awards for clinical staff) and has a presence on LinkedIn If you’re specifically looking for the Waterville Express Care location or hours, I can look up the exact address and current hours for the Waterville site.
Clinic Type
Urgent Care
Address
211 Main Street
Phone
207-877-3450
smart@mainegeneral.org
Opening Hours
Sunday - 8:00AM-5:00PM; Monday - 8:00AM-7:30PM; Tuesday - 8:00AM-7:30PM; Wednesday - 8:00AM-7:30PM; Thursday - 8:00AM-7:30PM; Friday - 8:00AM-7:30PM; Saturday - 8:00AM-5:00PM; MaineGeneral Express Care's holiday hours are the same as its weekend hours; closed only on Thanksgiving Day and Christmas Day.
Emergency Care
Emergency care available at this location
Services Offered
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Insurance & Payment
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Languages Spoken
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FAQs
Flu Shot available - No Appointment Required
Not a question; this is a service note noted under the Service Line.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- MaineGeneral Health official website: 4.7 out of 5 (Not explicitly specified for this location, but the facility maintains high overall ratings)
Patients praise
- Efficient and fast check-in and service process
- Compassionate, knowledgeable, and attentive medical staff (physicians, PAs, and nurses)
- Professional and friendly environment
- Helpful and thorough patient care and explanations
Common complaints
- Occasional long wait times for treatment
- Communication issues regarding follow-up or diagnostic procedures (e.g., waiting for X-ray results)
- Some reports of unprofessional or dismissive behavior from intake/reception staff
"I like coming to the walk-in care down in Waterville because they do a good job, they get you in fast, and they take care of you well."
— Patient review for PA Lily Russell"The staff was amazing and caring , listened and answered all my questions, an was very thorough explanation"
— Patient review for DNP Christina Netten"The only thing I would suggest is if an urgent care patient needs X-ray that they should wait for radiologist to read X-ray and not be sent home."
— Patient review regarding diagnostic processSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Health care options in central Maine dwindle after recent closures — Oct 10, 2025
- Northern Light Health’s Waterville walk-in clinic to close this month — Nov 3, 2025
- Northern Light Health to close Waterville walk-in clinic — Sep 30, 2025
- Maine health system to shutter clinic - Becker’s ASC — Oct 2, 2025
- Waterville approves program to expand opioid treatment access — Jun 18, 2026
Information sourced from the clinic's website as of July 11, 2026.
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