Northwestern Medicine Urology Lake Forest
Urology • Waukegan, IL
About
Northwestern Medicine Urology in Lake Forest and nearby Lake County areas (Waukegan region) is part of the Northwestern Medicine health system. The system operates Northwestern Memorial Hospital and a network of 10+ hospitals and urgent care centers across Illinois, with affiliations to Feinberg School of Medicine, Lurie Children’s Hospital, and the Ryan AbilityLab. Specific urology services are typically delivered at Northwestern Medicine facilities within Lake Forest and surrounding campuses; for exact clinic locations, physician availability, and appointment options in Lake Forest or Waukegan, check the Northwestern Medicine urology page or contact the Lake Forest/nearby Northwestern Medicine hospitals directly.
Clinic Type
Urology
Address
Northwestern Medicine Lake Forest Hospital Urology
Phone
8475357657
kflesch@nm.org
Opening Hours
8:00 am–5:00 pm
Telehealth
https://www.nm.org/patients-and-visitors/telehealth
Emergency Care
Emergency Department located inside hospital’s South Entrance
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What services does the Urology program offer?
The urologists provide comprehensive care for a variety of urologic conditions and cancers with state-of-the-art, multidisciplinary approaches to evaluation and management.
Where is the hospital entrance and parking located?
Main Entrance is at 1000 North Westmoreland Road with valet and self-parking in Parking Lots 1 and 2. Emergency Department/Maternity Services are inside the South Entrance with a circle drive for drop-off and Lot 3 for parking.
What are the hours of operation?
Hours of operation are shown as 8:00 am–5:00 pm (per the Hours of Operation section).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vitals.com (Dr. Helen C. Ahn): 4.2/5 (45 reviews)
- U.S. News & World Report (Lake Forest Hospital overall patient experience): 3/5
- Yelp (Northwestern Medicine Lake Forest Hospital overall): 2.4/5 (48 reviews)
Patients praise
- High clinical performance ratings for the hospital in urology
- Some individual doctors are praised for their knowledge, thoroughness, and bedside manner
- Patients feel heard and at ease with well-rated specialists
- High overall hospital recommendation rates by patients
Common complaints
- Difficulties with administrative/front desk staff (e.g., rude, uncaring, unhelpful)
- Long wait times for appointments
- Communication issues (e.g., ignored phone calls, difficulty scheduling, canceled appointments)
- Perceived lack of attentiveness or bedside manner from certain providers
"Dr. Schaff is never rushed. He takes considerable time to full and completely discuss any and all of my questions and concerns. Dr. Schaff is very professional but can explain things in an understandable and non-technical way."
— Northwestern Medicine Doctor Profile (Dr. Matthew S. Schaff)"Dr. Ahn is a wonderful doctor. She’s caring, patient, good listener and is entirely focused on the patient. However her staff specifical the front desk needs a lot of help on how to treat patients. They are rude, have an you don’t know anything attitude, uncaring, and not helpful at all."
— Vitals.com review for Dr. Helen C. AhnSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Michael McGuire, MD - Urologist in Lake Forest, IL | Healthgrades — Aug 17, 2025
- Dr. Michael McGuire, MD, Urologist - Lake Forest, IL — Jul 11, 2025
- Chicago's Northern Suburbs Job Opening in Lake Forest, Illinois — Jun 16, 2026
- Dr. Robert Lai, MD, Urologist - McHenry, IL | Healthline FindCare — Dec 26, 2025
Information sourced from the clinic's website as of July 11, 2026.
More urology clinics in Waukegan
Comprehensive Urologic Care, S.C. is a private medical practice specializing in urology with six offices across Illinois, including Lake Barrington (HQ), Elgin, and Hoffman Estates. Founded in 1981, it offers services in prostate cancer treatment, urinary incontinence, vasectomy, BPH treatment, and men’s sexual health, among other urologic conditions. The Lake Barrington location and other offices serve the region around Elgin and nearby communities, with contact via (847) 382-5080. The practice operates from its Lake Barrington headquarters at 22285 N Pepper Rd, Suite 201, and has a presence on LinkedIn.
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