Webster - Reliant Medical Group
Family Medicine • Webster, MA • Since 1929 • 1 in Webster locations
About
Reliant Medical Group in Webster, MA: - Part of the Reliant Medical Group network (now under Optum), a large private hospital/healthcare organization founded in 1929. - Web presence: reliantmedicalgroup.org; main contact: 800-283-2556. - Location in Webster: 344 Thompson Rd, Webster, MA 01570. - Services: primary care and specialty medical services across 24 offices in Central Massachusetts; patient resources for new/existing patients, interpreter services, and patient forms. - About the group: over 500 providers, ~2,700 employees nationwide within the network, serving 320,000+ patients across 20+ locations; collaborative care model. - History: formerly Fallon Clinic, renamed in 2011; merged with Southboro Medical Group in 2015; became part of Optum in 2018.
Clinic Type
Family Medicine
Address
344 Thompson Road, Webster, MA, United States
Phone
(508) 425-5126; (508) 453-8050
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Opening Hours
Monday – Friday: 8:00AM – 5:00PM (typical office hours); Department Hours include 8:00 AM – 2:00 PM for some services; Walk-in for routine lab work advised to arrive 15 minutes before closing when possible
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 2.2/5 (across 154 reviews for the brand) (154 reviews (brand-wide))
- Birdeye/Google: 2.5/5 (35 reviews)
- Reliant Medical Group Website: 4.6/5 (72 total ratings (specific to a Webster provider))
Patients praise
- High ratings for individual providers (e.g., some doctors hold high star ratings)
- Recognition for excellence in patient communication and care coordination (specifically at the Webster office)
- Efficient and helpful staff in some departments
Common complaints
- Difficulties with administrative staff and communication
- Long wait times for appointments
- Perceived lack of care or attention from providers
- Frustration with medical records and history management
"The Dr's and nurses spend maybe 15- 30 minutes with you and cannot apply your medical history to help you with your medical care treatment. You get treated poorly by their staff when asking for assistance to help your care."
— Yelp review of Reliant Medical Group"Our Webster office was noted for its excellence in two categories: Distinction in Patient-Provider Communications and Distinction in Coordinating Patient Care."
— Reliant Medical Group blog post (citing Massachusetts Health Quality Partners award)"Urology department (Reliant Medical Group) is the worst here. They do not care for patients mental health or their opinions."
— Birdeye/Google review of Reliant Medical GroupSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Reliant Medical Group Inc - Medicare — Jun 11, 2026
- Contact Registration - Reliant Medical Group — Oct 1, 2025
- Michael Simpson - Reliant Medical Group — Feb 9, 2026
- Kayleigh Comer - Reliant Medical Group — Jul 16, 2025
- Pascale Carbonara - Reliant Medical Group — Mar 13, 2026
Information sourced from the clinic's website as of July 11, 2026.
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