Brookside Rehabilitation and Healthcare – A better place of caregiving
Skilled Nursing • Webster, MA
About
Brookside Rehabilitation & Healthcare Center is a private, 81-bed post-acute and long-term care facility in Webster, Massachusetts. Key details: - Services: post-acute care, long-term care, physical therapy, speech therapy, wound care, palliative and hospice care. - Location: 11 Pontiac Ave, Webster, MA 01570, United States. - Contact: admissions@brooksiderehab.com; 508-943-3889; 508-342-7049. - Staffing and size: small center with a noted growth (2 employees; recent YoY increase). Lead contact: Aimee Owen (Activity Director). - Environment: emphasizes community; offers a range of clinical services tailored to rehabilitation and ongoing care. - Online presence: modest web traffic (roughly 1.5k monthly visits); US-dominated traffic with some international interest. If you’re evaluating it as a caregiving option in Webster, Brookside provides standard post-acute rehabilitation and long-term care services in a compact, community-focused setting.
Clinic Type
Skilled Nursing
Address
Webster, MA (81-bed skilled nursing center in Webster, MA)
Phone
508-943-3889
admissions@BrooksideRehab.com
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
What Patients Say
Overall sentiment across review platforms: mixed
- FamilyAssets: 4.3/5 (FamilyAssets resident score) (Varies by platform)
- Seniorly: 3.8/5 (1 (Seniorly))
- Medicare.gov: See official Medicare.gov site for current star ratings (81 total (aggregated sources))
Patients praise
- some residents find staff to be cheerful, helpful, and professional
- facility is described by some as clean and welcoming
- availability of group activities to engage residents
Common complaints
- concerns regarding dietary adherence for specific medical needs
- reports of missed appointments (e.g., dialysis)
- concerns about patient safety and fall risks due to lack of bed rails
- dissatisfaction with outdoor access and daily activity levels
- negative perceptions of facility atmosphere, with some comparisons to restrictive environments
"I would NEVER reccmend this place to.anyone... they also made me miss dialysis appointments, told me it was up to me to get my own rides to them, when it was their job!! The CNAs were wonderful, very cheerful and helpful."
— Sassy on SeniorAdvice.com"Do not send your family here.This place is just like being in jail.Actually, jail have real provision is in this place.We only go outside at 10 minutes a day 3 times a day.And that is it otherwise you just sit in your room doing nothing"
— susan j on SeniorlySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- News | Brookridge Named a 2026 U.S. News & World Report Best Nursing Home for Short-Term Rehabilitation — Mar 4, 2026
- Willow Springs In Brick Earns National Honors - Jersey Shore Online — May 22, 2026
- April 2024 Newsletter - River's Edge Rehabilitation And Healthcare Center — Sep 14, 2025
- Willow Springs Rehab & Healthcare in Brick, N.J., Earns Two National Recognitions for Performance | Brick, NJ Patch — May 22, 2026
- Fairmont Rehabilitation & Healthcare Center Launches Respite Care Summer Special with Up to One-Third Off, Providing Relief for Caregivers; Offering Loved Ones Greater Variety - Caryl Communications — Jul 1, 2026
Information sourced from the clinic's website as of July 11, 2026.
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