Animal Hospital in West Springfield, MA
Veterinary Emergency and Specialty Hospital • West Bridgewater, MA
Clinic Type
Veterinary Emergency and Specialty Hospital
Address
134 Capital Drive, West Springfield, MA 01089
Phone
(413)665-4911
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Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Yes
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- TrustReviewers (West Springfield Animal Hospital): 4.4/5 (35 reviews)
- Birdeye (New England Animal Medical Center Primary Care, West Bridgewater): 4.8/5 (152 reviews)
- Birdeye (Westbridge Veterinary Referral Hospital, West Bridgewater): 4.1/5 (1,486 reviews)
Patients praise
- Staff are frequently described as kind, compassionate, and knowledgeable, especially during difficult end-of-life care
- Many long-term clients express loyalty and trust in the vets for comprehensive care over many years
- Clinic environments are often noted as clean and organized
- Effective handling of emergency situations and complex diagnoses
Common complaints
- Instances of insensitive communication, particularly regarding billing during emotional end-of-life visits
- Concerns about high or unexpected costs for veterinary procedures and x-rays
- Reports of long wait times and poor communication regarding status updates during emergency visits
"While I was in the room crying and saying my goodbyes, the receptionist came in without knocking to ask for payment and to “check me out.” It completely blindsided me and my mom."
— Review for New England Animal Medical Center, West Bridgewater"This place is all about running up the bill and making money and less about caring for pets. They told us one charge, which we agreed to, only to come back with a bill for 10x the price."
— Review for Veterinary Emergency and Specialty Hospital, West SpringfieldSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Recent Jobs - American Association of Veterinary Medical Colleges — Jul 6, 2026
- Board Certified Veterinary Cardiologists - Cavalier Health — Apr 15, 2026
- West Bridgewater cop saves 'skin and bones' dog. Owner to be charged — Dec 5, 2025
- Severely Emaciated Dog Discovered During Traffic Stop Rushed to Veterinary Clinic | The Animal Rescue Site — Dec 5, 2025
Information sourced from the clinic's website as of July 11, 2026.
More veterinary emergency and specialty hospital clinics in West Bridgewater
Westbridge Veterinary Referral Hospital (formerly New England Animal Medical Center) is a privately held veterinary services provider founded in 1975 and based in West Bridgewater, MA. They recently announced a branding update to Westbridge Veterinary Referral Hospital, aligning with their rebranding efforts across signage and online presence. Homepage is westbridgevets.com. Their LinkedIn presence notes modest follower activity.
Bridgewater Veterinary Clinic is a private veterinary services practice based in Bridgewater, MA, with three US offices all at 481 Bedford St. It offers core veterinary care including vaccinations, parasite prevention, microchipping, and preventative care. The clinic operates with a small team (3 employees) and reported annual revenue around $24.9M. Key contact: (508) 697-3831; email bridgewatervetclinic@gmail.com. The site highlights routine, non-emergency services; no specific information about emergencies in West Bridgewater is provided. If you need urgent care in West Bridgewater, consider contacting the Bridgewater clinics directly to confirm after-hours emergency availability or nearest emergency veterinary services.
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