West Chester Gastrointestinal Group West Chester - Penn Medicine
Gastroenterology • West Chester, PA
Clinic Type
Gastroenterology
Address
Building B, Suite 300, 915 Old Fern Hill Road, West Chester, PA 19380
Phone
800-789-7366
Uphsgift@upenn.edu
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.7 (338 reviews)
- WebMD (Dr. Eva Sum): 4.5 (20 ratings (4 reviews))
- Yelp: Not specified in snippet
Patients praise
- Compassionate, caring, and thorough physicians
- Knowledgeable, friendly, and helpful staff
- Staff is organized/efficient and attentive to patient needs
- Clear explanations of conditions and treatment options
Common complaints
- Rude or unprofessional front-office interactions reported
- Scheduling/appointment handling issues, including delays and paperwork/rescheduling friction
- Occasional wait times or scheduling challenges
"“Cannot say enough about what a wonderful caring compassionate and thorough doctor she is. One in a million.”"
— WebMD review excerpt for Dr. Eva Sum"“Dr. Sum is the best very compassionate professional she explains everything to you in layman terms.”"
— WebMD review excerpt for Dr. Eva Sum"“The doctors are good… That doesn’t apply to the front staff though. Extremely rude and pushy. Timing of appointments are poorly handled… 45 minutes late…”"
— Unilocal review excerptSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- West Chester To Host Free Health Fair - Philadelphia Newsroom — May 4, 2026
- Feel Good, Live Well: Join Chester County Hospital for ¡SALUD! Family Wellness Day on May 9 — May 4, 2026
- Manos Family Practice Joins PentaHealth - PentaHealth — Jun 2, 2026
- The next big think: AI at Penn Gastroenterology | Penn Medicine — Oct 7, 2025
- Dr. Jean B. Stretton - Internal Medicine Physician in West Chester, PA — Jun 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
More gastroenterology clinics in West Chester
US Digestive Health is a private gastroenterology practice based in Exton, PA, serving the Greater Philadelphia area and surrounding counties. They offer digestive health services including colonoscopy, fast-track colonoscopy, and colorectal polyp screening, with a focus on convenient access and support for both patients and referring providers. The organization operates 4 offices (HQ in Exton, PA; Wyomissing, PA; and offices in Palo Alto, CA) and partners with physicians to handle backend operations so clinicians can focus on patient care. Parent company: SCA Health. Contact: 610-644-6755 or 610-384-6076. If you’re seeking gastroenterology services near West Chester, US Digestive Health provides colonoscopy and colorectal screening options in the region and supports a network of physician partners for streamlined care.
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