Do you accept my insurance?

Most insurance plans including Medicare are accepted.

Appointments | How do I schedule an appointment?

To request an appointment, give our office a call or you can request an appointment online by clicking here.

Billing | Can I pay my bill online?

Yes! Pay your bill online by clicking here.

Billing | How can I request medical records?

If you are a patient, please access your medical records using your Patient Portal. Medical requestors, please use the Record Request Portal.

Billing | I received a bill and have questions. Who do I call?

Please call the phone number listed on your statement if you have any questions about your bill.

Billing | What is an Explanation of Benefits (EOB)?

After your charges are generated in our billing system, our Central Business Office will submit your rendered services to the insurance carrier. An EOB is a statement from your insurance carrier informing you of the charges submitted on your behalf and how the charges were processed.

For your first appointment, please plan to arrive 10-15 minutes before your scheduled time.

There will be some paperwork and forms to sign; please bring Insurance card(s), State ID, a list of medications, and if therapy was ordered, the referral or prescription.

Insurance | Do you accept Workers Compensation?

Yes. Our locations specialize in work-related injuries and can assist with approved workers compensation claims.

Insurance | Why do I have to pay a copay every visit?

A copay is required per visit per your insurance plan.

Physical Therapy in West Chester, PA | Ivy Rehab

Physical Therapy • West Chester, PA • Since 2003

Information sourced from the clinic's website as of July 11, 2026.

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