Drug Rehab & Opioid Treatment Program (OTP) in West Covina, CA
Addiction Treatment • West Covina, CA
Clinic Type
Addiction Treatment
Address
1825 E. Thelborn Street, West Covina, CA 91791
Phone
(626) 915-3844
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Opening Hours
Monday - Friday 10:00? to 12:3? (site text garbled); Saturday & Sunday hours listed as limited; 24/7 Patient Access Center for first steps
Services Offered
Technology & Equipment
Insurance & Payment
We work with most major insurance plans; admission staff to contact carrier to determine eligibility, coverage, and payment responsibilities; Out-of-Network may involve higher deductibles/copays; Self-pay option available.
Self-pay, Insurance
Financing: flexible payment plans; admission staff to discuss benefits and financing options
Languages Spoken
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FAQs
Do You Accept Insurance?
We understand that coverage can be a significant barrier to treatment, which is why we work with most major insurance plans, including Medi-Cal. We also work with Medicare Opioid Treatment Programs. Once you’re enrolled in our program, our admission staff will contact your carrier in order to determine eligibility, coverage, and payment responsibilities (deductibles, co-pay, etc.). After we’ve gathered your information, our team will explain your benefits and any additional financing options that might be open to you.
Do You Accept Out-Of-Network Insurance?
If your plan includes Out-of-Network coverage, we can provide treatment and bill your insurance directly. However, Out-of-Network services may involve higher deductibles, coinsurance, or copays, and sometimes you may be responsible for the full balance. Patients without Out-of-Network coverage can choose self-pay. We know insurance can be overwhelming, and we’re here to help every step of the way.
Do You Accept Medi-Cal?
We proudly accept Medi-Cal for all our addiction treatment programs.
Is Your Institution Accredited?
We are registered with the Commission on Accreditation of Rehabilitation Facilities (CARF), the American Association for the Treatment of Opioid Dependence (AATOD), the National Association for Behavioral Healthcare (NABH), and the Rehabilitation and Community Providers Association (RCPA). These accreditations mean you can trust that we offer cutting-edge treatment, adhering to standardized best practices established by the most respected accreditation organizations in the world.
Social Media
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What Patients Say
Overall sentiment across review platforms: positive
- Birdeye/Google/Recovery.com: 4.8 out of 5 (19-20 reviews)
- drehabs.com: 5.0 out of 5 (2+ reviews)
- Recovered.org: 4.03 out of 5
Patients praise
- Helpful and supportive staff (nurses, counselors, front office)
- Clean and welcoming facility environment
- Effective counseling and treatment support
- Flexible scheduling and accommodation for appointments
Common complaints
- Financial issues or complications with insurance coverage mentioned by some patients
"Everyone here is awesome!! From the girls up front to our fav nurse Caitlin to the counselors. Everyone is great!"
— Birdeye Review"The staff are very helpful and the office is always clean and welcoming."
— Amber Alvarado on drehabs.com"Love this place for the simple reason that they are very understandable and they always try to accommodate you in the best way for any appointments. The personnel is very polite. Such a great team work."
— Maria De La Cruz on drehabs.comSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 10, 2026.
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