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About

PACT Primary Care – West Haven (West Haven location) - Part of Physicians Alliance of Connecticut (PACT), a multi-specialty private-practice medical group in southern Connecticut with over 100 physician members and 35 staff. - Purpose: to preserve and strengthen independent private medical practices by handling non-clinical operations through PACT and its MSO, so physicians can focus on patient care. - Autonomy: Each member practice, including those under PACT, retains as much autonomy as allowed by law while sharing the benefits of a larger group. - Services: Extensive management support for member practices via PACT MSO. - Headquarters: Branford, CT, with locations in Branford and a West Haven area primary care network likely served under the PACT umbrella. - Contact: General inquiries via info@pactmd.com or (203) 488-7228. Note: The page confirms PACT’s model and scope (multi-specialty, private-practice preservation) but does not provide specific West Haven clinic details. For exact West Haven primary care physician listings or scheduling, please contact PACT directly or visit their official site.

Clinic Type

Internal Medicine

Address

1 Cellini Place, Suite 102, West Haven, CT 06516

Phone

203-932-6481

Email

dmontesi@pactmd.com

Opening Hours

Monday–Friday 8:30 am – 5:00 pm; Saturday 8:30 am – 12:00 pm; Lunch 12:00–1:00 pm; Closed for lunch note; Urgent Care marked; Extended hours second Monday of the month

Emergency Care

Urgent Care

Services Offered

  • Internal Medicine
  • Primary Care
  • Urgent Care (urgent care note)
  • Extended office hours (second Monday of the month)

Insurance & Payment

Languages Spoken

FAQs

What are the office hours?

Monday*: 8:30 am — 5:00 pm Tuesday: 8:30 am — 5:00 pm Wednesday: 8:30 am — 5:00 pm Thursday: 8:30 am — 5:00 pm Friday: 8:30 am — 5:00 pm Saturday**: 8:30 am — 12:00 pm Closed for lunch from 12:00 - 1:00 pm *Extended office hours for routine care are held the second Monday of the month. Office location and Providers may vary, please call the office for the schedule. **Urgent Care

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 4.2/5 (5 reviews)
  • Promallu: 3.3/5 (33 reviews)

Patients praise

  • long-term patient satisfaction with staff and doctors
  • high-quality care environment

Common complaints

  • rude front desk staff
  • perceived lack of concern for patient needs
  • dissatisfaction with referral processes
  • concerns regarding medical accountability and treatment efficacy

"The front desk staff is really rude. I may have caught them on a bad day but I was literally treated as if I was a problem for interrupting their conversation."

Promallu reviews

"I have been a patient of West Haven Medical Group since 1990. I have always loved the staff and my doctor. They treat you as a ..."

PACT Primary Care official website testimonials

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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