PACT Primary Care - West Haven
Primary Care • West Haven, CT
About
PACT Primary Care – West Haven (West Haven location) - Part of Physicians Alliance of Connecticut (PACT), a multi-specialty private-practice medical group in southern Connecticut with over 100 physician members and 35 staff. - Purpose: to preserve and strengthen independent private medical practices by handling non-clinical operations through PACT and its MSO, so physicians can focus on patient care. - Autonomy: Each member practice, including those under PACT, retains as much autonomy as allowed by law while sharing the benefits of a larger group. - Services: Extensive management support for member practices via PACT MSO. - Headquarters: Branford, CT, with locations in Branford and a West Haven area primary care network likely served under the PACT umbrella. - Contact: General inquiries via info@pactmd.com or (203) 488-7228. Note: The page confirms PACT’s model and scope (multi-specialty, private-practice preservation) but does not provide specific West Haven clinic details. For exact West Haven primary care physician listings or scheduling, please contact PACT directly or visit their official site.
Clinic Type
Primary Care
Address
1 Cellini Place Suite 102
Phone
203-932-6481
dmontesi@pactmd.com
Opening Hours
Monday: 8:30 am – 5:00 pm; Tuesday: 8:30 am – 5:00 pm; Wednesday: 8:30 am – 5:00 pm; Thursday: 8:30 am – 5:00 pm; Friday: 8:30 am – 5:00 pm; Saturday: 8:30 am – 12:00 pm (Closed for lunch 12:00–1:00 pm); note: Extended office hours the second Monday of the month; Urgent Care hours apply
Emergency Care
Urgent Care
Services Offered
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Insurance & Payment
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Languages Spoken
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FAQs
What are the hours for PACT Primary Care – West Haven?
Monday*: 8:30 am — 5:00 pm Tuesday: 8:30 am — 5:00 pm Wednesday: 8:30 am — 5:00 pm Thursday: 8:30 am — 5:00 pm Friday: 8:30 am — 5:00 pm Saturday**: 8:30 am — 12:00 pm Closed for lunch from 12:00 - 1:00 pm *Extended office hours for routine care are held the second Monday of the month. Office location and Providers may vary, please call the office for the schedule. **Urgent Care
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- promallu.com aggregated data: 3.3/5 (33)
- Yelp: 4.2/5 (5)
Patients praise
- Helpful and knowledgeable doctors for some patients
- Long-term patient satisfaction with staff and care
Common complaints
- Poor front desk customer service and staff interaction
- Concerns regarding quality of medical care and referrals
- Allegations of dismissive behavior from staff
"I was met with blank stares, asked how I could check in and then met with a ‘Duh’ look from one of the staff."
— promallu.com user review"I have been a patient of West Haven Medical Group since 1990. I have always loved the staff and my doctor."
— PACT Primary Care patient testimonialSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- AFC Urgent Care West Haven Expands Services to Include Primary Care Starting August 4 — Jul 17, 2025
- Primary Care Through Genesis Medica - Bridges Healthcare — Oct 6, 2025
- Di Yi He - Nurse Practitioner in West Haven, CT — Jun 11, 2026
- Theresa E. Cohen - Physician Assistant in West Haven, CT — May 14, 2026
- SNAH Healthcare Launches Innovative Senior Transportation Partnership with City of West Haven, CT - Newzealand Mirror — Jan 28, 2026
Information sourced from the clinic's website as of July 11, 2026.
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