AIDS Care Center in West Memphis, AR | EAFHC
HIV/AIDS Care • West Memphis, AR • Since 1974 • 1 (West Memphis AIDS Care Center; satellite: Arkansas Delta AIDS Care Center) locations
About
Summary: - East Arkansas Family Health Center (EAFHC) is a nonprofit primary and preventive health care provider based in West Memphis, Arkansas (HQ: 900 N. 7th St, West Memphis, AR 72301). - Services: medical, dental, pharmaceutical, ophthalmology, laboratory, radiology, transportation; plus preventive screenings, diabetes/cardiovascular wellness and nutrition classes, HIV/AIDS care, and behavioral health assessments. - Reach: eight primary care clinics and an HIV/AIDS care center serving Crittenden, Poinsett, Mississippi, and Phillips counties. - Recognition: HRSA Health Center Quality Leader; multiple NCQA Patient-Centered Medical Home recognitions. - Staff/Scale: about 43 employees (up ~7% YoY) with annual revenue in the $5M–$25M range. - Website: eafhc.org; social presence includes LinkedIn - Focus: Accessible, high-quality, comprehensive care for the community, including HIV/AIDS care in the West Memphis area. - If you’re seeking AIDS care specifically in West Memphis, EAFHC offers HIV/AIDS care and operates within the West Memphis region as part of its broader East Arkansas network.
Clinic Type
HIV/AIDS Care
Address
620 Thompson Street, West Memphis, AR 72301
Phone
(870) 735-3291
careers@eafhc.org
Opening Hours
Monday–Friday 8:00 am–5:00 pm
Services Offered
Insurance & Payment
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Languages Spoken
FAQs
What are the office hours?
Monday: 8:00 am – 5:00 pm; Tuesday: 8:00 am – 5:00 pm; Wednesday: 8:00 am – 5:00 pm; Thursday: 8:00 am – 5:00 pm; Friday: 8:00 am – 5:00 pm
Social Media
What Patients Say
Overall sentiment across review platforms: mixed
- Better Business Bureau: Not rated (not BBB accredited) (1 unresolved complaint listed on BBB)
Patients praise
- Affordable sliding scale fees
- Considered a Neighborhood Favorite in multiple local areas
- Professional dental care recommended by patients
Common complaints
- Long wait times
- Difficulty accessing timely care despite having appointments
- Failure to respond to complaints (Better Business Bureau)
"I made an appointment, got there early, waited more than 2 hours only for them to take me into their 'triage' room and tell me I would not get to see a doctor because it is a first come first serve basis."
— Free Clinic Directory review by Floria Taylor"Dr. Troxell with East Arkansas Family Heath is excellent. It is a sliding scale fee. We highly recommend."
— Nextdoor user recommendationSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Arkansas CHC's Receive Top Awards — Arcare — Sep 14, 2025
- Arcare Holds Ribbon Cutting at Newest Clinic, Watson Chapel — Feb 20, 2026
- AIDS Healthcare Foundation opens first Tenn. clinic — Oct 8, 2025
- AHF • AHF Opens its First Tennessee Clinic in Memphis — Oct 7, 2025
- Memphis area leads nation in new HIV cases, new clinic aims to change that | Health | fox13memphis.com — Oct 8, 2025
Information sourced from the clinic's website as of July 10, 2026.
More hiv/aids care clinics in West Memphis
Arisa Health is a nonprofit, integrated behavioral health system based in Springdale, Arkansas, formed by four leading providers. It operates 52 offices nationwide (all in the United States) with locations across Arkansas, including in West Memphis. The organization employs about 191 staff, has roughly $1.2 million in total funding, and provides a network of behavioral health services through its 52 Arkansas offices and affiliated sites. For West Memphis-specific services or location details, contact Arisa Health at 800-356-3035 or visit arisahealth.org.
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