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Clinic Type

Occupational Therapy

Address

Union Road, West Seneca, NY

Phone

716-458-1990

Email

john.nazzarett@buffalorehab.com

Opening Hours

Mon – Thurs: 7am – 7pm | Fri: 7am – 5pm

Telehealth

not specified

Services Offered

  • Physical Therapy
  • Occupational Therapy

Technology & Equipment

  • TRUE Stretch Cage
  • ladder for agility exercises
  • REAL System (virtual reality)
  • state-of-the-art equipment

Team

  • Katie McLaughlin, MS OTR/L — MS OTR/L, Occupational Therapist
  • Cassie Borrello-Ranger, MS OTR/L — MS OTR/L, Occupational Therapist

Insurance & Payment

  • list of health insurances we currently accept
  • most major Western New York insurance plans

Yes, physical and occupational therapy are covered by insurance. Here is a list of health insurances we currently accept.

not specified

Financing: not specified

Languages Spoken

  • not specified

Pricing

  • not specified

FAQs

No referral required for physical therapy?

Yes, you may begin physical therapy without a referral from your physician.

Is referral required for OT/PT in West Seneca clinic?

No referral required for starting therapy; 10 visits, 30 days with experienced clinicians.

How do I schedule an appointment at West Seneca?

To schedule an appointment, please call our Patient Service Center at 716-458-1990. If you wish to chat with a team member or schedule online, you can do so through our website.

Do I need a referral to start treatment?

No. You may begin physical therapy without a referral from your physician. Treatment without a referral is available for 10 visits, 30 days, and with clinicians who have three or more years of experience.

Is my treatment covered by insurance?

Yes, physical and occupational therapy are covered by insurance. Here is a list of health insurances we currently accept.

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Birdeye (Buffalo Rehab Group): 4.8 out of 5 stars (206 reviews)
  • Birdeye (WNY Fitness and Rehabilitation Institute): 4.8 out of 5 stars (44 reviews)

Patients praise

  • Professional, knowledgeable, and caring staff
  • Clean and well-maintained facilities
  • Effective treatment plans and pain relief
  • Helpful home exercise resources

Common complaints

  • Inconsistent patient experiences over time at some facilities

"I was referred to Buffalo Rehab on Union Road, West Seneca by a friend and I am so glad that I decided to give them a try. I have been to other therapists in the area, but this place is by far and away a cut above the rest. The staff is professional, knowledgeable, caring and attentive to each individual’s needs."

Birdeye Review for Buffalo Rehab Group

"She is an exceptional OT I would strongly recommend her to anyone her personality and knowledge is truly amazing. The world needs more Katie's in it."

LocalityBiz Review for Buffalo Rehab Group

"One year ago, i would have recommended. Now not so much"

BBB Review for WNY Fitness and Rehabilitation Institute

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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