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About

Cataract and Laser Center West is a privately held ambulatory surgery center (ASC) in West Springfield, MA, specializing in advanced cataract surgery and laser eye treatments. The facility hosts over 20 area ophthalmologists and provides outpatient, patient-centered care with state-of-the-art technology. Located at 171 Interstate Dr, West Springfield (HQ) with a second office at the same address, the center operates in the Hospitals and Health Care sector (NAICS 62, 621; SIC 80, 804). Their homepage is cataractandlasercenterwest.com.

Clinic Type

Eye Surgery

Address

Eye Surgery Center in West Springfield, MA

Phone

+1-413-737-5500

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Cataract surgery
  • Glaucoma treatment
  • Diabetic retinopathy treatment
  • Age-related macular degeneration (AMD) treatment
  • Refractive errors and lens implants
  • Eye surgery center services
  • Patient information/language services

Team

  • Dr. David Shield — Ophthalmologist
  • Dr. Frangie — Ophthalmologist

Insurance & Payment

Languages Spoken

FAQs

What is Cataract and Laser Center West?

An eye surgery center in West Springfield, MA specializing in patient-oriented care.

Will I be operated on by my own ophthalmologist?

Yes, your surgery will be performed by your personal ophthalmologist and follow-up visits occur at his/her office.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • US News Health: 86% of patients would highly recommend the facility

Patients praise

  • High level of patient satisfaction regarding surgical outcomes for many patients
  • Staff and surgical teams described as professional, compassionate, and welcoming by some patients
  • High performing rating for ophthalmology procedures in standardized reports

Common complaints

  • Reports of long wait times for appointments and procedures
  • Concerns regarding administrative and scheduling efficiency
  • Historical reporting of a serious 2014 incident involving anesthesia complications that resulted in vision loss for several patients

"From the moment I walked in, every single staff member I encountered—from the front desk to the waiting room, the pre-op team, and the surgical staff—was warm, welcoming, and highly professional."

Patient review published on LocalityBiz

"This has got to be the worst run office i have ever seen. Appointments constantly being changed and when you do get an appointment plan on spending the day."

Yelp review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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