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Clinic Type

Urgent Care

Address

18 Union Street, West Springfield, MA 01089

Phone

(413) 781-0100

Email

springfieldteam@afcurgentcare.com

Opening Hours

Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM

Emergency Care

Emergency care available (Emergency Room Alternative referenced)

Services Offered

  • Walk-In Clinic
  • Urgent Care
  • On-site Labs
  • Physicals
  • Sports physicals
  • Vaccinations & immunizations
  • Flu shots
  • General illness care
  • Emergency room alternative
  • Ear wax cleaning
  • Family care
  • Physical injury care
  • COVID-19 services
  • COVID-19 testing
  • COVID-19 rapid testing
  • Annual physical exams
  • STD testing
  • Walk-in clinic
  • COVID-19 fact sheets
  • Public health services

Insurance & Payment

  • Accepted Insurances (list not provided on the page)

Pay Your Bill

Languages Spoken

  • English

FAQs

What are your hours?

Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM.

What Patients Say

Overall sentiment across review platforms: mixed

  • Solv (American Family Care): 4.6/5 (1,498 ratings (Solv))
  • Birdeye (Health MD Urgent Care): 4.2/5 (171 reviews)

Patients praise

  • Staff is frequently described as kind, professional, and attentive
  • Clean and comfortable facilities reported by many patients
  • Efficient process for booking appointments online helps reduce wait times
  • Effective care for minor illnesses and quick referral for more serious conditions when needed

Common complaints

  • Wait times can be long even with appointments
  • Reports of rude or unhelpful staff in some instances
  • Concerns about facility cleanliness or chaotic atmosphere at some locations
  • Issues with billing, communication of test results, or comprehensive care limitations

"Your facility is very clean, receptionists extremely helpful as were the 'inside' staff."

WebMD Review for American Family Care

"Ghetto had an appointment for 6:15 it's now 7:07 still nothing. Receptionist are rude and lack customer service."

Yahoo Local Review for Health MD Urgent Care

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

More urgent care clinics in West Springfield

West Springfield, MA·Urgent Care

The page describes Priority Urgent Care, a private urgent care medical center based in Ellington, Connecticut, with three Connecticut locations. Services include STD testing, pediatric care, X-rays, DOT physicals, blood work, and general examinations. They offer walk-in, hospital-quality immediate care without appointments or referrals, accept most health insurance, and provide a self-pay option. The headquarters address is 105 West Rd, Ellington, CT 06029, with additional offices in Unionville, CT. The site does not provide directions to Springfield, MA, or West Springfield, MA. For directions, please use a map service to the nearest Priority Urgent Care location in Connecticut or contact them at priorityurgentcare@gmail.com or +1 860-540-0678.

VerifiedOnline bookingSince 2017
West Springfield, MA·Urgent Care

Health MD Urgent Care is a small urgent care center in West Springfield, MA, offering treatment for acute and non-urgent medical issues. Key points: - Location: West Springfield, Massachusetts - Services: Urgent care for acute/non-urgent medical problems; pediatric urgent care is listed among categories - Contact: Phone numbers (413) 206-4207 and (413) 324-4266 - Size: About 2 employees; workforce details show a tiny operation - Online presence: Limited site activity with about 1,692 monthly visits; low pages-per-visit (1.5) - Reach: Global rank ~10.6 million; top country: United States If you’re seeking urgent care in West Springfield, this facility appears to be a very small clinic with basic urgent care offerings. For more comprehensive services or faster access, you might also consider nearby larger urgent care centers.

VerifiedOnline bookingEmergency care

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