Walk-In Clinic & Urgent Care in West Springfield, MA
Urgent Care • West Springfield, MA
Clinic Type
Urgent Care
Address
18 Union Street, West Springfield, MA 01089
Phone
(413) 781-0100
springfieldteam@afcurgentcare.com
Opening Hours
Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM
Emergency Care
Emergency care available (Emergency Room Alternative referenced)
Services Offered
Insurance & Payment
Pay Your Bill
Languages Spoken
FAQs
What are your hours?
Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM.
What Patients Say
Overall sentiment across review platforms: mixed
- Solv (American Family Care): 4.6/5 (1,498 ratings (Solv))
- Birdeye (Health MD Urgent Care): 4.2/5 (171 reviews)
Patients praise
- Staff is frequently described as kind, professional, and attentive
- Clean and comfortable facilities reported by many patients
- Efficient process for booking appointments online helps reduce wait times
- Effective care for minor illnesses and quick referral for more serious conditions when needed
Common complaints
- Wait times can be long even with appointments
- Reports of rude or unhelpful staff in some instances
- Concerns about facility cleanliness or chaotic atmosphere at some locations
- Issues with billing, communication of test results, or comprehensive care limitations
"Your facility is very clean, receptionists extremely helpful as were the 'inside' staff."
— WebMD Review for American Family Care"Ghetto had an appointment for 6:15 it's now 7:07 still nothing. Receptionist are rude and lack customer service."
— Yahoo Local Review for Health MD Urgent CareSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Directions to Priority Urgent Care in Springfield, MA — May 8, 2026
- HMC EXPANDS SERVICES IN SPRINGFIELD - Holyoke Health — Oct 30, 2025
- Holyoke Medical Center expands services in Springfield — Oct 25, 2025
- TOP 10 BEST 24 Hour Urgent Care Clinic in West ...
- Holyoke Medical Center Expands Services in Springfield - Health Care News — Oct 27, 2025
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in West Springfield
The page describes Priority Urgent Care, a private urgent care medical center based in Ellington, Connecticut, with three Connecticut locations. Services include STD testing, pediatric care, X-rays, DOT physicals, blood work, and general examinations. They offer walk-in, hospital-quality immediate care without appointments or referrals, accept most health insurance, and provide a self-pay option. The headquarters address is 105 West Rd, Ellington, CT 06029, with additional offices in Unionville, CT. The site does not provide directions to Springfield, MA, or West Springfield, MA. For directions, please use a map service to the nearest Priority Urgent Care location in Connecticut or contact them at priorityurgentcare@gmail.com or +1 860-540-0678.
Health MD Urgent Care is a small urgent care center in West Springfield, MA, offering treatment for acute and non-urgent medical issues. Key points: - Location: West Springfield, Massachusetts - Services: Urgent care for acute/non-urgent medical problems; pediatric urgent care is listed among categories - Contact: Phone numbers (413) 206-4207 and (413) 324-4266 - Size: About 2 employees; workforce details show a tiny operation - Online presence: Limited site activity with about 1,692 monthly visits; low pages-per-visit (1.5) - Reach: Global rank ~10.6 million; top country: United States If you’re seeking urgent care in West Springfield, this facility appears to be a very small clinic with basic urgent care offerings. For more comprehensive services or faster access, you might also consider nearby larger urgent care centers.
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