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About

Community Clinical Services on the Official Westfield, MA Website - The City of Westfield, MA uses cityofwestfield.org as its official government site, serving residents, businesses, and departments. - Westfield is a Massachusetts municipal government with a small executive staff (about 48 employees) and annual revenue around $5.2M. - The site provides information about city services, departments, and community resources for Westfield, MA (founded 1669; HQ in Westfield). - Contact: main phone numbers listed for city services; physical offices in Westfield, MA (several addresses including the HQ at 59 Court St). - Purpose: official government information hub for the City of Westfield and its administrative functions. If you’re specifically looking for Community Clinical Services in Westfield, this site is the official portal for city-run health or community services; browse the City departments or search the site for “Community Clinical Services” to find program details, eligibility, locations, and contact info.

Clinic Type

Counseling

Address

91 East Mountain Road, Westfield, MA 01085

Phone

4135726200

Email

d.mulvenna@cityofwestfield.org

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Yes

Services Offered

  • Outpatient Behavioral Health Services
  • ATS/CSS/TSS
  • Mental health counseling
  • Substance use treatment
  • Acute Treatment Services
  • Clinical Stabilization Service
  • Transitional Support Service

Technology & Equipment

  • Behavioral health services
  • outpatient services
  • 24-hour withdrawal management (ATS)
  • CSS clinical stabilization
  • TSS transitional support

Team

  • Gandara Esperanza Women’s TSS — Provider

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Charity Navigator: 96% (Four-Star)

Patients praise

  • Financial health and governance (Charity Navigator)
  • Supportive family-like work environment

Common complaints

  • Lack of compassion and professionalism from staff
  • Perceived contribution to mental health stigma
  • Poor office management and administrative responsiveness

"One reviewer voiced strong dissatisfaction with the care they received, emphasizing a lack of compassion and professionalism from the staff."

GiveFreely Charity Directory

"The office staff is HORRIBLE! Capital H-O-Double R-I-B-L-E!! They have three windows and only have one open."

Yelp

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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