Laboratory Services & Locations | Baystate Health
Laboratory Services • Westfield, MA • Since 1873
About
Baystate Health is a nonprofit, integrated health system based in Springfield, Massachusetts. It operates four acute-care hospitals (with Baystate Medical Center as the Level I trauma center) and a multi-specialty physician group (Baystate Medical Practices with 700+ physicians across 40 locations). The system also includes Health New England HMO. Key stats: over 55,000 discharges and 185,000+ ED visits in 2022; one former hospital (Baystate Mary Lane) demolished in 2025; a pending integration that could add Mercy Medical Center locations to the Baystate system. For Laboratory Services, Baystate Health provides lab testing across its network, including its Westfield facilities, with multiple locations under the Baystate umbrella in Western Massachusetts. If you need specific Westfield lab hours, services, or appointment details, I can pull that from the Baystate Health locations pages.
Clinic Type
Laboratory Services
Address
280 Chestnut Street, Springfield, MA 01199, US
Phone
800-631-5250, option 3 (Labcorp Customer Service)
Medical.StaffOffice@baystatehealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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Social Media
Photos




What Patients Say
Overall sentiment across review platforms: mixed
- CMS HCAHPS (Baystate Noble Hospital): 3 out of 5 stars (based on 499 patient surveys) (499 surveys)
- Birdeye (Labcorp Westfield): 2.3 stars (3 reviews)
Patients praise
- friendly, professional, and compassionate staff in hospital and convenient care settings
- efficient and reassuring care in urgent care and cardiac rehab services
- positive experiences with surgery and specialists at Baystate Noble Hospital
Common complaints
- frustration with new lab system transitions and providers
- varied wait times and potential administrative/billing issues in urgent care settings
- mixed reviews for lab services now operated by Labcorp, including complaints about wait times and service inconsistencies
"Dr. Pajouh always treats me like I’m the most important person to him when I see him... I am so glad to have him here in Westfield, close to home."
— Patient story (Marie Fisher)"If you are a nurse do not drop labs off here will be waiting forever."
— Birdeye review (Labcorp Westfield)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Baystate Convenient Care - Westfield — Feb 6, 2026
- Convenient Care | Baystate Health — Nov 9, 2025
- [PDF] Labcorp will soon be servicing the patients of Baystate Reference ... — Jul 12, 2025
- BAYSTATE NOBLE HOSPITAL - Updated July 2026 - 12 Reviews — Jul 8, 2026
- Pediatric Urgent Care in Westfield, MA — Dec 15, 2025
Information sourced from the clinic's website as of July 11, 2026.
More laboratory services clinics in Westfield
Summary: Legacy Lab Services is a small regional reference laboratory affiliated with Labcorp, based in Saint Helens, Oregon, and Portland. It focuses on laboratory testing services for local physician offices and employment-related drug testing. The company supports appointment scheduling for lab services (blood work, drug tests) through Labcorp’s patient portal. Key details: 2 employees, serves the United States, and uses a mobile app as part of its offering. Note: Legacy Lab Services is distinct from Labcorp itself and is listed as an independent regional lab with connections to larger networks (Quest Diagnostics, Oregon Health & Science University, etc.). For Westfield, MA (01085) specifically, there is no direct Legacy Westfield location listed; consider Labcorp’s broader patient appointment platform to locate the nearest Labcorp facility offering the requested laboratory testing services.
- Holyoke Medical Center is a nonprofit, full-service community and regional hospital in Holyoke, MA, established in 1893. It has 198 beds and operates a broader health system including VNA, River Valley Counseling Center, and Western Mass Physician Associates. - Service area covers Greater Holyoke and parts of Hampshire and Hampden Counties (e.g., Holyoke, Chicopee, South Hadley, Granby, Easthampton, Southampton, West Springfield, Belchertown). - Locations: main campus at 575 Beech Street, Holyoke, MA 01040 (HQ). - Related details: private nonprofit hospital; part of a larger healthcare network with multiple offices; contact: 413-534-2752. - If you’re specifically looking for “Westfield Outpatient Center – Holyoke Health Westfield,” this page confirms Holyoke Medical Center's broader Holyoke health system but does not provide explicit details about a separate Westfield Outpatient Center in Westfield. For Westfield-specific outpatient services, you may need to search the Holyoke Health or Western Mass Physician Associates sites for Westfield locations or contact the hospital directly.
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