Baystate Women's Health Ob/Gyn - Westfield
Obstetrics & Gynecology • Westfield, MA
Clinic Type
Obstetrics & Gynecology
Address
57 Union Street, Suite 102, Westfield, MA 01085
Phone
413-831-7960
Medical.StaffOffice@baystatehealth.org
Opening Hours
Mon-Fri 8 am–5 pm
Services Offered
Insurance & Payment
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Multiple bill payment options, Most insurance programs accepted, Pay My Bill, participate in most insurance programs
Languages Spoken
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Current Offers
We are accepting new patients
FAQs
Is Baystate Women’s Health OB/GYN - Westfield accepting new patients?
Yes.
Make an Appointment
We are accepting new patients. Call 413-831-7960 or log in to the MyBaystate patient portal to schedule an appointment.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.0 out of 5 (8 reviews)
- Healthgrades / WebMD / Vitals (provider-specific): 4.6 to 5.0 out of 5 (9 reviews per specific provider)
Patients praise
- Professional, compassionate, and attentive individual providers and staff members
- Providers who listen to patient concerns and explain conditions clearly
- Comprehensive exams and high-quality bedside manner for specific clinicians like Sarah Todd, CNM, and Dr. Jillian Dodge, DO
Common complaints
- Billing and insurance transparency issues, including unexpected lab fees
- Communication difficulties, specifically regarding the patient portal and responsiveness
- Long wait times for appointments and tests
- Negative experiences with follow-up and appointment scheduling
"I am very happy to say that this provider listened to me and my concerns and answered my questions with care. In the past I have had another provider from another office that has brushed me off and not listened to my concerns."
— Healthgrades (Sarah Todd, CNM)"I had my first visit last fall where all went seemingly well…until I received a bill for almost $1,150 in lab fees that I never ordered/nor was consulted about during my appt."
— Birdeye/Global Donor Egg Bank review"During my surgery and general care, dodge and her team made me feel like my concerns were valid and they had comfort me through out the entire procedure. They included my family and didn't dismiss anyone or anything we had to say."
— WebMD (Dr. Jillian Dodge, DO)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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