Pediatric Associates Of Hampden County - Westfield
Pediatrics • Westfield, MA
Clinic Type
Pediatrics
Address
477 Southwick Road, Westfield, MA 01085
Phone
413-568-4757
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- CMac.ws: 4.0 out of 5 (based on 19 reviews) (19)
- Facebook: 94% recommend (11 reviews)
Patients praise
- High praise for the doctors and clinical staff's expertise and bedside manner
- Convenient access to care, including walk-in availability for illnesses
- Many families report long-term, multi-generational loyalty to the practice
- Recognition as a top pediatric primary care practice for patient experience
Common complaints
- Long wait times for appointments
- Concerns regarding office staff/receptionist friendliness and helpfulness
- Difficulties with phone communication/long hold times
- Issues with medical records release processes
- Occasional frustration with specific provider interactions
"We love this office beacuse we can be seen at all times. The walk in is great for illnesses that come up during the night. The staff is friendly and very helpful!"
— Parent/Patient on CMac.ws"I arrive to my app 15min early... We sat there for an hour and 15min... They were so rude in the front about it."
— Reviewer on helpyouachieve.com"Being on hold for 30 minutes is UNACCEPTABLE! ... I've been in that office multiple times and I've seen phone lines blowing up and they are discussing what they did over the weekend."
— Reviewer on localitybiz.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Holyoke Medical Center Pediatric Care relocates — Apr 13, 2026
- OrthoMA expands with new location in Wilbraham — Apr 28, 2026
- Baystate Health Expands Primary Care Network in Western MA and Northern CT - World Today Journal — May 3, 2026
- Pediatric Associates Launches New Website to Improve Patient Experiences and Health Outcomes | Pediatric Associates — Nov 28, 2025
- Preshia Evans — Jun 26, 2026
Information sourced from the clinic's website as of July 11, 2026.
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